Summary
Overview
Work History
Education
Skills
Timeline
Generic

Argus Soriano

North Strathfield,NSW

Summary

A final year university student with a background in Medical Science. An experienced administration, retail, customer service, and hospitality worker ready to expand on and master careers entailed to his degree and experience. Confident and wise individual, with commended ability to work with others, suitable for meeting the outcomes of a given task. Leadership and cooperation well developed through school activity leadership engagement and community volunteering events. Motivated individual who gains satisfaction from communal aid.

Overview

7
7
years of professional experience

Work History

Administration Officer

Medicins Legale
06.2023 - Current
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record claimant/patient data.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Scrutiny Officer/ Data Entry Officer

NSW Electoral Commission
03.2023 - 04.2023
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Organized, sorted and checked input data against original documents.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Entered data into authorised poll data entry system according to formatting standards.

Customer Service Team Member

Chatime
10.2020 - 03.2023
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Delivered prompt service to prioritize customer needs.

Sales Assistant

Hype DC
10.2020 - 03.2023
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Set and achieved company defined sales goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.

Customer Service Team Member

KFC
05.2017 - 02.2021
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Collaborated with staff members to enhance customer service experience
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Bachelor of Science - Medical Science

University of Sydney
Camperdown, NSW
06.2024

Higher School Certificate (HSC) -

Ashfield Boys High School
Ashfield, NSW
09.2019

Skills

  • Effective Customer Communication
  • POS System Operations
  • Customer Service
  • Customer Complaint Resolution
  • Sales Report Generation
  • Sales and Upselling
  • Database Administration
  • Administrative Support
  • Contract Negotiations
  • Financial Reporting
  • Conflict resolution

Timeline

Administration Officer

Medicins Legale
06.2023 - Current

Scrutiny Officer/ Data Entry Officer

NSW Electoral Commission
03.2023 - 04.2023

Customer Service Team Member

Chatime
10.2020 - 03.2023

Sales Assistant

Hype DC
10.2020 - 03.2023

Customer Service Team Member

KFC
05.2017 - 02.2021

Bachelor of Science - Medical Science

University of Sydney

Higher School Certificate (HSC) -

Ashfield Boys High School

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Argus Soriano