Aria Dang
Melbourne
Summary
Dedicated and detail-oriented professional with eight years of experience in the hospitality industry, seeking an administrative position where I can utilise my critical thinking skills, effective communication abilities, and proficiency in completing tasks to contribute to the productivity and efficiency of the corporation.
Overview
5
5
years of professional experience
Work History
Front of House
AXIL COFFEE ROASTERS
04.2022 - Current
- Providing outstanding service, giving customers an excellent impression, and building immediate connections
- Attentive to the unique requests of customers resulting in an increase of loyalty rates
- Promptly resolving complaints, ensuring customer satisfaction while following business protocols.
Host
CALIA
03.2021 - 12.2022
- In charge of greeting customers, organising seating chart and monitoring restaurant activity to determine seating and dining flow
- Multitasking between hosting, performing business transactions using POS and efficiently completing drink orders at bar
- Taking the initiative to supervise the floor to guarantee streamlined workflow and accurate completion of tasks
- Clear communication with customers to guide them through the menu and navigate the online ordering and payment process.
Waitress
HAYSUNG KOREAN BBQ
02.2019 - 12.2020
- Trained new staff members on business procedures and how to operate company systems
- Worked as a flexible server during overflow periods; including extreme staff shortages during COVID-19
- Maintained order efficacy and accuracy through clear communication with customers and staff members.
Education
Certificate IV in Business - Business Administration
Swinburne Open Education
Melbourne, VIC12.2024
Skills
- Critical thinking
- Communication
- Leadership and Cooperation
- Time Management
- Multitasking
- Proficiency in Microsoft
- Scheduling and Record-keeping
References
Available upon request
Timeline
Front of House
AXIL COFFEE ROASTERS
04.2022 - Current
Host
CALIA
03.2021 - 12.2022
Waitress
HAYSUNG KOREAN BBQ
02.2019 - 12.2020
Certificate IV in Business - Business Administration
Swinburne Open Education
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