Summary
Overview
Work History
Education
Skills
References
Timeline
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Aria Douglas

Mill Park,VIC

Summary

Dynamic and customer-oriented professional with extensive experience in hospitality, retail, and administrative assistance. Known for a positive attitude and excellent communication skills, I excel in delivering outstanding customer service and efficiently managing tasks. Proficient in using POS systems, handling inventory, and organizing administrative duties. With a proven ability to adapt quickly and work collaboratively in fast-paced environments, I am committed to contributing to the success of any team while maintaining a cheerful and professional demeanor.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Filmworx Studios
02.2023 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Wait Staff Member

Greek Grill On High
07.2022 - 12.2022
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Wait Staff Member

Spuntino
12.2021 - 05.2022
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.

Retail Sales Associate

Ishka
10.2021 - 03.2022
  • Utilized upselling techniques to promote additional products and increase sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.


Education

Bachelor of Nursing -

RMIT University
Melbourne, VIC
2029

Skills

  • Customer Service (phone and face-to-face)
  • Comminication Skills
  • Sales negotiations
  • Data Entry
  • Administrative Support
  • Microsoft Excel
  • Customer and client relations
  • Transaction Processing
  • Inventory control
  • Dedicated Team Player

References

Dean Reister
Manager, Filmworx Studios
Phone: 0409 923 056


Anastasia Kikianis
Manager, Greek Grill on High
Phone: 0435 944 299


Aggi
Manager, Spuntinos
Phone: 0400 786 264

Timeline

Administrative Assistant

Filmworx Studios
02.2023 - 01.2024

Wait Staff Member

Greek Grill On High
07.2022 - 12.2022

Wait Staff Member

Spuntino
12.2021 - 05.2022

Retail Sales Associate

Ishka
10.2021 - 03.2022

Bachelor of Nursing -

RMIT University

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