Aria Li
Adelaide,Australia
Summary
Highly motivated Graduate Accountant with hands-on experience in individual tax return preparation, client advisory, and ATO liaison at Etax Accountants. Skilled in applying technical tax knowledge, ensuring compliance, and delivering clear financial guidance in fast-paced professional environments. Strong background in customer service and team leadership from prior sales management experience, with proven ability to build client relationships, resolve issues effectively, and drive customer satisfaction. Adaptable, detail-oriented, and confident in managing multiple priorities while maintaining accuracy and professionalism.
Overview
1
1
year of professional experience
Work History
Graduate Accountant
E-Tax Accountants
05.2025 - 08.2025
- Reviewed and finalized a high volume of individual online tax returns prior to lodgment using Etax’s proprietary software, ensuring accuracy and compliance.
- Applied in-depth technical knowledge across diverse areas of individual taxation to resolve complex return issues efficiently.
- Provided clear and practical tax guidance to clients, simplifying legislation and implications through effective communication channels (phone, live chat, web messages).
- Liaised with the ATO to expedite client refunds and successfully arranged tailored payment plans on behalf of clients.
- Consistently achieved daily performance targets by engaging multiple clients simultaneously in a fast-paced professional environment.
Sales Manager
Dr Mobile Repair
06.2024 - 05.2025
- Provided friendly and helpful customer service, making sure every customer felt welcome and supported.
- Helped customers find the right phone accessories based on their needs and preferences.
- Handled returns, complaints, and after-sales issues quickly and professionally.
- Trained team members to improve communication and customer service skills.
- Built strong relationships with regular customers and encouraged repeat business.
- Listened to customer feedback and worked with the team to improve products and service.
Education
Master of Accounting and Finance -
The University of Adelaide
07.2024
Skills
- Financial Accounting & Reporting
- Tax Return Preparation & Compliance (Individual Tax)
- ATO Liaison & Client Advisory
- Microsoft Excel (advanced: PivotTables, VLOOKUP)
- MYOB & Xero
- Data analytics
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team collaboration
- Time management
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
Graduate Accountant
E-Tax Accountants
05.2025 - 08.2025
Sales Manager
Dr Mobile Repair
06.2024 - 05.2025
Master of Accounting and Finance -
The University of Adelaide