Aria Lu
Melbourne,VIC
Summary
Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Volunteer
Red Cross
08.2023 - 08.2023
- Assisted with Red Cross's pop-up store shop.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Customer Service Cashier
Wasabi Warriors
12.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
After-school Tutor
Students
06.2022 - 11.2022
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Customer Service
UNIQLO
01.2022 - 05.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Master of Tesol - Education
University of Melbourne
Parkville, VIC02.2025
Skills
- Verbal and Written Communication
- Folding Clothes
- Bagging and Packaging
- Dressing Room Assistance
- Engaging with Diverse Customers
- Conflict Resolution Techniques
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Volunteer
Red Cross
08.2023 - 08.2023
Customer Service Cashier
Wasabi Warriors
12.2022 - 06.2023
After-school Tutor
Students
06.2022 - 11.2022
Customer Service
UNIQLO
01.2022 - 05.2022
Master of Tesol - Education
University of Melbourne
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