Aria Tran

• Contract Negotiations & Confidential Data Management: Supported executives in negotiating contracts for leasing and insurance, ensuring secure handling of sensitive information.
• Maintenance Oversight: Managed maintenance operations across 27 sites, streamlining contractor recruitment and management to ensure top-tier operational standards.
• Cross-Departmental Collaboration: Enhanced collaboration through effective project coordination and team-building activities, fostering alignment across departments.
• Project Management: Directed legal and administrative efforts for three projects, delivering outcomes on time and under budget while upholding company standards.
• Operational Procedures: Developed a Maintenance Process Procedure to address rising costs and OH&S issues; implemented a digital "Maintenance Log Book," reducing downtime and increasing efficiency.
• Executive Support: Coordinated schedules and travel logistics for executives and project teams, ensuring precise and efficient operations.
• Compliance & Record Management: Maintained accurate, policy-compliant records to safeguard data integrity and facilitate smooth audits.
• Training & Development: Designed and introduced a "Customer Service Training Manual" to accelerate new hire integration
• Financial Oversight: Supervised cash handling and petty cash collection across 27 sites, training staff to minimize errors and improve accountability.
• Operational Support: Provided vital administrative assistance across departments, including Legal & Admin, Finance, and IT, ensuring seamless workflows.
• Client and Staff Relations: Served as the primary contact for inquiries, effectively resolving issues and improving communication between the Head Office and site operations.

Costa Group
Australia’s leading grower and marketer with $1.2B revenue in FY22

• Collaborated with suppliers to ensure timely delivery of goods, including raising purchase orders and managing inventory receipts.
• Coordinated with suppliers and freight forwarders to schedule bookings, process returns, prepare dispatch documents, and monitor shipment progress.
• Managed stock receiving and dispatch operations within SAP Logistics, ensuring accurate tracking and resolving any delays or shortages while communicating impacts promptly.
• Updated and maintained Quality Assurance Master Files and department efficiency reports to support ongoing operational improvements.
• Reconciled supplier proforma invoices against purchase orders within SAP, ensuring accurate financial and inventory records.

• Led branch operations, optimizing customer service and financial solutions. Drove significant growth in personal and business banking portfolios. Analyzed customer needs to provide comprehensive banking services. Conducted periodic reviews to maximize account benefits and minimize fees.
• Ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Rising Tide Accounting Pty, Ltd is one part of the group- Rising Tide Financial Services provides the financial plans and solutions servicing Melbourne, Dockland and Port Melbourne area

• Optimised client financial management through strategic use of accounting software, resulting in more informed business decisions.
• Meticulously prepared comprehensive financial documents using Practise Ignition and Worksorted, streamlining workflow and maximizing accuracy.
• Served as liaison between clients and ATO, effectively managing tax-related inquiries and utilizing ATO Portal for seamless communication.

Johns Lyng Group is Australia’s leading integrated building services provider, delivering building, restoration, strata and energy services nationally and internationally.

• Managed complex high-volume collections, driving continuous improvement by identifying inefficiencies and escalating systemic errors for resolution.
• Optimised accounts receivable processes, maintaining customer relationships while efficiently managing assigned portfolio and ledger responsibilities.
• Conducted thorough debtor report assessments, promptly escalating issues to Group Financial Controller and Business Unit Managers for timely resolution.