Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arian Afroj Sudin

Punchbowl ,NSW

Overview

3
3
years of professional experience

Work History

Customer Service Associate

BA International
07.2023 - Current


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Public Relations Assistant

Rapid PR
01.2021 - 04.2023
  • Assisted with planning, development and implementation of company projects and programs.
  • Assisted during high telephone volumes and customer escalations.Worked closely with business partners to develop consistent messaging across platforms and departments.
  • Worked closely with other internal departments to resolve customer service issues.
  • Used various social media platforms for media and blogger outreach.
  • Managed numerous mails everyday

Education

BBA - Bachelor of Professional Accounting

Macquarie University
Sydney, NSW
06.2026

Skills

  • Calm and Professional Under Pressure
  • Problem Resolution
  • Complaint Logging and Resolution
  • Great at Communicating
  • IELTS speaking score 7(Overall 75)
  • Quality assurance
  • Self-direction

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working

Timeline

Customer Service Associate

BA International
07.2023 - Current

Public Relations Assistant

Rapid PR
01.2021 - 04.2023

BBA - Bachelor of Professional Accounting

Macquarie University

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Arian Afroj Sudin