Ariana Booker
Murwillumbah
Summary
Detail-oriented team player with strong organizational and leadership skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective management of administrative tasks and ensuring follow-up until completion. Natural organizer and motivator, always striving to bring out the best in people. Returning to the workforce after dedicating time to raising children. Bringing a sense of humor and a sunny disposition that can positively impact any workplace.
Overview
25
25
years of professional experience
Work History
P&C President (Volunteer)
Crystal Creek Public School
01.2023 - Current
- Leadership
- Organise events & fundraising
- Increasing community engagement & satisfaction in events
- People & self management
- Cash handling & budgeting
Nail Technician (Self Employment)
KillerQueenNailz
02.2020 - 02.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Provide high quality nail care & art
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Call Center Representative
Service Sream
05.2005 - 05.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cafe Worker
Lunch & Latte Cafe
01.2000 - 01.2002
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Certificate III - Nail Technology
TAFE NSW
NSW06-2019
Skills
- Team leadership management
- Organizational leadership
- Strategic development
- Operational excellence
- Crisis management
- Commitment to integrity
- Budget management
- Strategic negotiation skills
- Event management
- Rapport & relationship building expertise
- Innovation and creativity
- Goal orientated planning
- Excellent communicator
- Strong computing & admin skills
Timeline
P&C President (Volunteer)
Crystal Creek Public School
01.2023 - Current
Nail Technician (Self Employment)
KillerQueenNailz
02.2020 - 02.2021
Call Center Representative
Service Sream
05.2005 - 05.2006
Cafe Worker
Lunch & Latte Cafe
01.2000 - 01.2002
Certificate III - Nail Technology
TAFE NSW
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