Ariana Karipa
Perth,WA
Summary
Experienced Aviation professional with over 5 years of experience in Aviation and Mining. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to maintain a full-time position that offers professional challenges utilising interpersonal skills and problem-solving skills. I am an organised and dependable candidate who is proficient at managing multiple priorities with a positive, vibrant attitude and is exceedingly adaptable to varying or additional responsibilities required to meet organisational goals.
Overview
8
8
years of professional experience
Work History
Operations Controller
Nexus Airlines
03.2023 - Current
- Established and streamlined operational processes by identifying inefficiencies and implementing process improvements.
- Enhanced communication between departments by establishing clear channels and protocols.
- Maintained integrity of flying schedules, ensuring flights are crewed and rosters are compliant with EBA and operational manuals
- Communication of disruption recovery plans to internal and external stakeholders
- Scheduled and monitored aircraft allocation to meet all company and stakeholder requirements
- Engaged in communication with all departments regarding schedule adjustments, service delays, maintenance requirements, and all pertinent operational updates.
- Utilised various software tools (such as VPOB and Takeflite) and followed contractual obligations to guarantee smooth charter processes.
Charter Manager
National Jet Express
06.2022 - 03.2023
- Managed existing and prospective ad-hoc charter customer relationships at all stages of the charter process
- Coordinated end to end ad-hoc charter delivery, including coordination of internal and external stakeholders
- Sourced and acquired new ad-hoc charter clients from adjacent markets (mining charter clients and travel industry), providing a doubled ad-hoc revenue turnaround across 6 months
- Contract negotiations, new offers and proposal development
- Developed new streams of business that promote maximum fleet utilisation
- Maintained accurate records of all ad-hoc charter activity for performance analysis and billing purposes
- Maintained long-term relations with existing clients
Global Logistics Coordinator
Fortescue Future Industries
03.2022 - 06.2022
- Submitted online visa applications and relevant documentation.
- Processed Australian exit approval applications.
- Conducted research and analysis on country entry requirements.
- Handled health declarations and obtained state entry permits.
- Oversaw the management of SharePoint for passport renewal and simultaneous applications.
- Prepared business-critical letters.
- Secured landing permits for private charters.
- Coordinated pre-employment medical examinations.
- Managed travel arrangements and accommodation for more than 1000 employees.
Operations Controller
National Jet Express
06.2021 - 03.2022
- Upheld the integrity of flight schedules, ensuring crewing and roster compliance with EBA and operational manuals.
- Communicated disruption and recovery plans to both internal and external stakeholders.
- Tracked airport landing slots.
- Scheduled and monitored aircraft allocation to fulfill company and stakeholder needs.
- Maintained communication with flight crew regarding roster adjustments, service delays, briefings, and other operational updates.
- Reassigned flight crews for illness, disruptions, or additional charter needs.
Advanced Airline Service Agent
Swissport Australia
07.2019 - 06.2021
- Generated and certified accurate load sheet data for flight crew to enable safe, compliant and efficient flight operations ensuring aircraft depart within certified weight and balance limits
- Provided accurate NOTOC data for flight crew.
- Generated and certified accurate load distribution plans for ramp staff to enable safe, compliant and efficient loading of aircraft cargo holds.
- Maintained a safe operation through adherence to Standard Operating Procedures (SOPs)
- Adhered to all CASA safety regulations.
- Processed load data in an accurate and timely manner.
- Oversaw and assessed customer service activities and providing regular performance-related feedback
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisted customer service staff with duties where required.
- Trained staff in areas of customer service and company policies.
- Utilised standard operating procedures, effective staff resource management, communication and procedures specified in company operation manual.
Shift Supervisor
Zambrero
10.2016 - 10.2019
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Excelled in every store position and regularly backed up front-line staff
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Education
West Australian Certificate of Education -
Ellenbrook Secondary College
Ellenbrook, WACertificate II - Tourism
Ellenbrook Secondary College
Ellenbrook, WACertificate II - Hospitality
Ellenbrook Secondary College
Ellenbrook, WASkills
- Critical Thinking
- Problem Solving
- Strong Interpersonal Skills
- Organisational
- Professionalism
- Open Mindedness
- Teamwork and Collaboration
- Active Listening
- Self-Motivated
- Multitasking Abilities
- Good Telephone Etiquette
- Flexible and Adaptable
Timeline
Operations Controller
Nexus Airlines
03.2023 - Current
Charter Manager
National Jet Express
06.2022 - 03.2023
Global Logistics Coordinator
Fortescue Future Industries
03.2022 - 06.2022
Operations Controller
National Jet Express
06.2021 - 03.2022
Advanced Airline Service Agent
Swissport Australia
07.2019 - 06.2021
Shift Supervisor
Zambrero
10.2016 - 10.2019
West Australian Certificate of Education -
Ellenbrook Secondary College
Certificate II - Tourism
Ellenbrook Secondary College
Certificate II - Hospitality
Ellenbrook Secondary College
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