Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariana Kawsarzahir

Bonner,ACT

Summary

Dedicated and compassionate professional with experience in interpretation, customer service, tutoring, volunteer work, and administrative coordination. Skilled in providing culturally sensitive communication, supporting refugees, and promoting educational and social programs for diverse communities. Strong background in customer relations, event planning, and program development, with a proven track record in building relationships and contributing to the success of community-focused initiatives. Currently serving in a Disability Support Worker and Administrative Coordinator role, committed to improving the lives of individuals through empathy, organization, and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Zamzam Foundation Inc
09.2024 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Assisted in setting up programs for women and girls of Afghanistan and refugees in Canberra, such as swimming classes, driving classes and maternal health sessions.
  • Held fundraisers to help the youth and orphans of Afghanistan with basic necessities.

Disability Support Worker

Himayat Support Services
06.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed healthy relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Promoted a safe and inclusive environment for all clients
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Adhered to company requirements for patient interactions and care standards.

Interpreter

IOM International Organization for Migration
12.2024 - 02.2025
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

Volunteer

Zamzam Foundation Inc
06.2021 - 09.2024
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Spoke about women's rights in functions.
  • Spreading the goal of the organisation about women and girls of Afghanistan's education and rights.
  • Increased cultural awareness with organization of multicultural festivals.
  • Communicated effectively about fundraisers and events with other volunteers internationally in Afghanistan

Pharmacy Assistant

Chemist Warehouse
11.2022 - 02.2024
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted customers in locating over-the-counter products, improving their overall shopping experience.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Volunteer

Castle of Kindness
07.2023 - 11.2023
  • Assisted refugees and asylum seekers, providing compassionate support throughout their entry process into the country.
  • Provided resources for immigrants and refugees to help them with settling in Canberra
  • Provided interpreting assistance with medical appointments
  • Provided transportation for families and helped familiarise them with public transports such as trams and buses.

Tutor, Special Needs Students

Parents Of Children
02.2022 - 04.2022
  • Enhanced learning experiences for special needs students by implementing individualized education plans tailored to their unique requirements.
  • Maintained detailed records of student progress, achievements, and challenges faced throughout the term to inform future instructional planning efforts.
  • Provided one-on-one tutoring sessions for year 5 student struggling in specific subject areas, resulting in improved academic performance and overall confidence.

Education

Bachelor of Science - Psychology

University of Canberra
Canberra, ACT
11-2027

High School Diploma -

Gungahlin College
Canberra, ACT
12-2022

Skills

  • Attention to detail
  • Time management
  • Telephone etiquette
  • Workload management
  • Effective communication
  • Adaptable
  • Collaborative
  • Willing to learn
  • Accountable
  • Fluent in Dari & English

Certification

  • IOM Interpreting Training - December 2024 - February 2025

Timeline

Interpreter

IOM International Organization for Migration
12.2024 - 02.2025

Administrative Coordinator

Zamzam Foundation Inc
09.2024 - Current

Disability Support Worker

Himayat Support Services
06.2024 - Current

Volunteer

Castle of Kindness
07.2023 - 11.2023

Pharmacy Assistant

Chemist Warehouse
11.2022 - 02.2024

Tutor, Special Needs Students

Parents Of Children
02.2022 - 04.2022

Volunteer

Zamzam Foundation Inc
06.2021 - 09.2024

Bachelor of Science - Psychology

University of Canberra

High School Diploma -

Gungahlin College

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Ariana Kawsarzahir