Summary
Overview
Work History
Education
Skills
References
Training
Oral And Written Communication Skills
Process Improvement Skills
Timeline
Generic

Ariana Phillips

Perth

Summary

Dynamic professional with extensive experience at the Department of Communities, excelling in strategic policy development and operational management. Proven ability to foster cross-agency relationships and deliver impactful community programs. Recognized for analytical skills and effective communication, driving significant improvements in service delivery and community safety initiatives.

Overview

22
22
years of professional experience

Work History

Ground Handler

Data PERTH
12.2022 - Current
  • Company Overview: Emirates Airline
  • As a ground handler at data, your role encompasses a wide range of responsibilities crucial to ensuring the safe, efficient, and seamless operations of ground services for various airlines
  • Your duties involve a blend of technical skills, operational coordination, and customer service
  • Baggage Handling: You will handle the loading and unloading of passenger baggage, cargo, and mail from aircraft holds
  • This includes ensuring that items are properly stowed, secured, and retrieved in accordance with safety regulations
  • Emirates Airline

Team Coordinator Operation Officer

Department of Communities
03.2020 - 07.2022
  • Support the COVID-19 Hazard Management Agency Department of Health as an Operations Office and Coordinator of the COVID support line
  • The triage call centre receives welfare referrals and acts as a conduit between the State Health Incident Coordinator Centre (SHICC) and the State Welfare Incident Control Centre
  • Maintain knowledge of the ongoing incident as well as an understanding of the impacts to the community
  • Coordinate the team, implement and meet new and emerging issues
  • Collate, analyses and report utilised data to the SWICC in conjunction with COVID occurrences and database information
  • Communicated Operational strategic objectives and common outcomes accomplished by the Covid support team
  • The team is a collaborative initiative together with the Emergency Services Unit and provisions welfare services under six functional areas of support as per the (Communities) State Welfare Plan
  • Received a formal acknowledgement from the Director of Department of Communities, Michelle Andrews and ADG Jason Beeley for my contribution to the SWICC and communities across WA

Local Area Coordinator

Department of Communities
01.2008 - 01.2020
  • Perform plans that assist people with disability to plan, organise and access supports and services
  • Promote choice and control to individuals and their families to ensure they at the forefront of all decisions and self-direct their supports
  • Support individuals with planning, accessing flexible, local community-based supports and services
  • Provide knowledge, guidance and advocacy internally and externally with key stakeholders
  • Report in accordance with company policy and procedures for individual needs and for people with complex needs
  • Initiate community leadership in Local Coordination and the Operations Directorate
  • Provide information and links to available service providers in the local area

Acting Area Manager

Department of Communities
05.2018 - 07.2019
  • Planning, managing and leading the implementation of the Local Coordination program
  • Prepare and disseminate team meeting and funding prioritisation agendas and minutes to ensure that meetings are affective and conducted in accordance with policy and properly recorded
  • Liaised with Regional Manager on a regular basis in with matters pertaining to staff
  • Liaised with Human Resources and Recruitment and arranged the commencement of new staff
  • Provide strategic leadership and management to the Local Coordinators
  • Provide policy and program management to Local Coordinators and Administration staff that is timely, relevant and accurate
  • Provide advice during planning for individuals and guidance with complex situations
  • Responded to urgent and critical needs that addressed individuals with complexities
  • Manage all funding and budgets set out in accordance with prioritisation policy and funding principles
  • Sharing knowledge to local communities and individuals
  • Working across government departments, including health and education, Local and Federal departments
  • Being responsive and working towards solutions to fill gaps in service, including planning to map out what supports can make a difference in the future
  • Understanding what is available as a local solution and deploying a consistent and measurable community model of planning, reviewing and measuring outcomes
  • Compiled Financial Reports for the Local Coordinators and Regional Manager
  • Reduce the number of expired plans through periodic supervision with Local Coordinators listing priorities and actioning plans accordingly

Public Health Promoter/Population Health Coordinator

Nelson Marlborough District Health Board
01.2003 - 01.2008
  • Influencing health determinants and prioritising improvements in the health of lower social economic populations
  • Reducing health disparities basing practice on the best available evidence
  • Building effective partnerships across the health sector and other sectors
  • Remaining responsive to new and emerging health threats
  • Responsible for the planning, development, implementation and evaluation of health promotion policies
  • Implemented projects using a variety of strategies, including health education, mass media, community development and community engagement processes
  • Provided advocacy and lobbying strategies to government through social marketing, health policy, and structural and environmental strategies
  • Provided workforce development and capacity building strategies in health promotion practice
  • Provided excellent analytical and research-based outcomes, reporting and accurate time management to ensure high quality professional performances
  • Developed a ‘model of health chart’ that assisted people with mental health conditions to articulate their feelings and emotions through modern contemporary methods naming the four ‘Cornerstones of Health’, encompassing family, relationships, connections and overall wellbeing
  • This model was adapted to suit many cultures where written and verbal languages were secondary to the spoken languages

Advisor

Nelson Marlborough District Health Board
01.2005 - 01.2007
  • Provided advice to NMDHB advisory committee’s on Child and Youth, Essential Gaps in Services needs analysis and provided recommendations to improve services for high needs indigenous populations
  • Meet regularly to discuss funding and planning initiatives that support the development of Child and Youth across the District
  • Provide guidance and advice to the Hospital Advisory Committee and the Public Health Advisory Disability Support Committee
  • Liaised with key stakeholders across the health board and provided advice to government agencies to increase funding levels to influence strategies that increased the health and wellbeing of Youth and Child living in the catchment area

Community Safety Educator/Community Development

City of Stirling
01.2008
  • Developed and implement from inception of the Safer Parks program
  • Provide community education programs that increased community safety and awareness
  • Implemented education programs across a broad community sector
  • Liaised with senior executive staff and Local Members regarding the City’s local laws and policies
  • Provided research projects that increased community awareness of local laws
  • Prepared and provided informed information to influence the Disability Access and Inclusion Plans
  • From inception developed and coordinated the Safer Parks program managing staff and community volunteers this project continues to provide support to people accessing parks and local areas

Education

Certificate II - Evaluation and Program Planning

Health Promotion Forum and SHORE
01.2010

Certificate (Short Course) - Public Relations and Marketing Social Change

Health Sponsorship Council
01.2007

Certificate III - Business Administration

Nelson Marlborough Institute of Technology
01.2007

Bachelor of Health Sciences -

Wellington School of Medicine, University of Otago
01.2005

Certificate II - Managing Quality & Change, Essential Skills of Management, Business Report Writing and Presentation, Accounting for Supervisors

New Zealand Institute of Management
01.2005

Skills

  • Strategic Policy Papers Facilitation
  • Developing Strategic Plans
  • Deliver Operational Policy
  • Contract Management
  • Manage Secretariat Groups
  • Relationship Management
  • Cross Agency Relationships
  • Manager and team player
  • Procurement Management
  • Machinery of Government
  • Research and Evaluation
  • Ministerial Briefs
  • Change Management
  • Research Papers
  • Excellent Oral communicator
  • Community Consultation
  • Politically astute
  • Report Writing
  • System Reviews
  • Framework development
  • Process Improvement Skills
  • Oral and Written Communication Skills

References

  • Caterina Fawcett, Area Manager, Disability Services, Department of Communities, 0417915739
  • Simon Hann, Operations Lead, State Welfare Incident Control Centre (SWICC) and Disability Justice Officer, 0449827240

Training

  • Mental Health First Aid Training, Mental Health Australia, 2017
  • First Aid, St Johns, 2020
  • Trauma and Informed Practices Certificate, Department of Child Protection, 2021

Oral And Written Communication Skills

Liaised with key stakeholders, community representatives and Local Government.

Process Improvement Skills

Improved Local Coordination plan outcomes by assisting staff during supervision.

Timeline

Ground Handler

Data PERTH
12.2022 - Current

Team Coordinator Operation Officer

Department of Communities
03.2020 - 07.2022

Acting Area Manager

Department of Communities
05.2018 - 07.2019

Local Area Coordinator

Department of Communities
01.2008 - 01.2020

Community Safety Educator/Community Development

City of Stirling
01.2008

Advisor

Nelson Marlborough District Health Board
01.2005 - 01.2007

Public Health Promoter/Population Health Coordinator

Nelson Marlborough District Health Board
01.2003 - 01.2008

Certificate II - Evaluation and Program Planning

Health Promotion Forum and SHORE

Certificate (Short Course) - Public Relations and Marketing Social Change

Health Sponsorship Council

Certificate III - Business Administration

Nelson Marlborough Institute of Technology

Bachelor of Health Sciences -

Wellington School of Medicine, University of Otago

Certificate II - Managing Quality & Change, Essential Skills of Management, Business Report Writing and Presentation, Accounting for Supervisors

New Zealand Institute of Management

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