Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Ariana Roberts

Customer Service, Call Centre, Reception/Administration, Pick Packer, Distribution.
Sydney,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals, with over 3 years of experience working with technology and within faced paced corporate call centre/Admin Industries.

Trained in project and time management with extensive knowledge of Exceptional computer literacy and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain employer, Management and colleague satisfaction. Articulate, Energetic, and results-oriented with exemplary passion for developing relationships and partnerships.




Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Call Centre Operator

Teachers Mutual Bank
Homebush, NSW
05.2022 - Current
  • Offered friendly and efficient service to customers regarding their personal and bussines accounts, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed, providing sufficient service to general bank queries and inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the appropriate department.
  • Attained Certificates, and completed courses necessary for up-skilling within the role and keeping up to date with any changes made within the centre.
  • Worked flexible hours across night, weekend and holiday shifts.
  • handled, Credit card, Bank transfer, Loan servicing, digital banking and many other departments within the role.


Loan Servicing Specialist

Westpac
Kogarah, NSW
08.2021 - 04.2022
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Consulted with outside vendors to identify and resolve any loan issues.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Improved operations through consistent hard work and dedication.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-to-day duties accurately and efficiently.

Customer Care Agent

Vodafone
Auckland, New Zealand
11.2020 - 06.2021
  • Handled in-bound and out bound calls for Vodafone New Zealand's Business Customers.
  • Managed each customers Bussines Billing Queries, Followed through and maintained communication with the member creating a trusting professional relationship.
  • Excellent customer service skills and communication levels both orally and written.
  • Maintained customer satisfaction with forward thinking strategies focused on addressing mobile business billing queries for vodafone clients and resolving any issues.
  • Regularly exceeded daily/Monthly NPS results and KPI's, Plus meeting work requirements that ensure Business customers needs are met. Making sure there were no issues with their account and services provided to them in helping their business run smoothly.
  • Answered constant flow of customer call with up to 10+ calls in queue per minute.
  • learnt several internal systems, procedures, products, and departments, liaised with customers, management, team leaders and sales COEs to better understand customer needs and recommend appropriate solutions.

Call Centre Operator

Co-op Taxis
Newton , New Zealand
01.2020 - 08.2020
  • Offered friendly and efficient service to customers needs of transportation.
  • Handled required target of calls per day (Average 60-70 Minimum at 2-3 minutes ) to address customer inquiries and provide taxi information, ETA, Prices, Availability etc.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease and was able to de escalate difficult customers to get their problem solved and turn the situation around.
  • Excellent customer service and communication skills.
  • Carried out day-today activities.
  • kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted routes based on daily needs, available drivers, traffic hazards and weather conditions.


Distribution / Pick Packing

Pandoro Panetteria
Mt Wellington, New Zealand
05.2018 - 01.2020
  • Prevented food spoilage by Monitoring dates, rotating stock and following proper storage products.
  • Entered Invoice, Orders, Products (Including Amount of product, type of produce expiry date, made date.
  • Moved boxes and organized aisles to open up floor space and enable colleagues and contractors to move freely so no food products were damaged or wasted.
  • checked packing slips and other documentation to appropriately box items requested by clientele.
  • prepared orders for delivery drivers by inserting associated paperwork, tagging boxes for drivers to scan barcode, upload package data to their tracking system.
  • Answered and cleared customer invoices, voicemails and emails.
  • Picked and packed bakery products for customers
  • moved loads of up to 20-30kgs using trolleys.
  • Carried out exceptional cleaning procedures for safety of food hygiene purposes including workspace where food was handled.

Receptionist/cleaner

Dolphin Motel
Paihia, New Zealand
01.2015 - 04.2016
  • Managed and answered multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel.
  • welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • provided guests with above and beyond services, including making outside venue reservations and offering best deals, tours, sight seeings, and the best deals in town.
  • completed laundry services with great attention to care instructions, including hand-washing and dry cleaning
  • restocked room essentials, such as condiments, toilet paper, towels, treats leaving a personal touch.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • carried out day to day cleaning duties in both rooms and the reception office.

Education

High School Diploma -

Massey High School
Massey
06.2016 - 12.2018

Skills

Invoice Management

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Accomplishments

Can provide Statement of Attainment that i have attained:

  • Certificate III in Financial Services.

Currently Studying to Attain:

  • Certificate III in Fitness

Certification

Certificate III in Financial Services

Interests

Health and fitness

Personal Training

Sports and Recreation

Timeline

Certificate III in Financial Services

09-2022

Call Centre Operator

Teachers Mutual Bank
05.2022 - Current

Loan Servicing Specialist

Westpac
08.2021 - 04.2022

Customer Care Agent

Vodafone
11.2020 - 06.2021

Call Centre Operator

Co-op Taxis
01.2020 - 08.2020

Distribution / Pick Packing

Pandoro Panetteria
05.2018 - 01.2020

High School Diploma -

Massey High School
06.2016 - 12.2018

Receptionist/cleaner

Dolphin Motel
01.2015 - 04.2016

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Ariana RobertsCustomer Service, Call Centre, Reception/Administration, Pick Packer, Distribution.