Ariana Toi
Marcoola ,Sunshine Coast
Summary
Caring mental health professional offering background in support work and youth work. Focused on client advocacy, prevention, goal setting and education to reduce impacts and recurrence of serious issues and to encourage clients to live a independent fulfilled life. Proven to build client rapport and working alongside other organizations and health professionals to create key plans and systems for individuals to achieve goals and support client needs.
Overview
8
8
years of professional experience
Work History
Cleaning Buisness Owner and Operater
Ariana Toi
Matakana , Auckland
2023.03 - Current
- Founded and managed a successful domestic cleaning business part time.
- Managed daily operations of business, including client relationship, customer satisfaction and proving the actual service itself.
Private Nanny
Private Family
Matakana , Auckland
2018.01 - Current
- Maintained a safe, healthy and nurturing environment for the children in their family home. Supporting the children and parents with house functionality and care.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary. As well as providing meals for the whole family and meal planning for future dates.
Mental Health Support Worker and Youth Advisor
Te Puna Hauora o Te Raki Paewhenua
Northcote , Auckland
2022.01 - 2023.03
- Provided culturally sensitive support to indigenous individuals and communities, fostering trust and engagement in health services.
- Assisted clients in developing individualized and achievable treatment plans and goals.
- Conducted assessments of client needs, strengths and resources.
- Educated clients about mental health issues and available community resources.
- Collaborated with other professionals to coordinate services for clients.
- Maintained accurate records of client interactions using an electronic health record system.
- Participated in case conferences to discuss client progress and formulate new treatment strategies.
- Provided referrals to appropriate mental health providers or community services as needed.
- Responded promptly to crisis calls from clients or family members.
Duty Manager and Restaurant/Bar Staff Member
The Leigh Sawmill
Leigh , New Zealand
2016.10 - 2022.02
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured adherence to health and safety regulations throughout the premises.
- Liaised with other departments to ensure seamless operations across the organization.
- Created daily drink specials to increase sales volume and revenue.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
Medical Receptionist
NorthCare
Nawton , Hamilton
2021.03 - 2021.12
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Child Protection Studies Program Level 3 NZQA -
Child Matters
Auckland, New Zealand2022-12
Bachelor of Social Science - Psychology
The University of Waikato
Hamilton, NZ2020-12
LCQ Duty Manager -
Auckland District Licensing Committee
Auckland, NZ2020-11
High School Graduate - NCEA Level 1, 2 and 3
Mahurangi College
Warkworth, NZ2017-12
Skills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Schedule Management
- Client Engagement
- Confidentiality
- Care Delivery
- Developing relationships
- Building rapport
- Case Documentation
References
References available upon request.
Timeline
Cleaning Buisness Owner and Operater
Ariana Toi
2023.03 - Current
Mental Health Support Worker and Youth Advisor
Te Puna Hauora o Te Raki Paewhenua
2022.01 - 2023.03
Medical Receptionist
NorthCare
2021.03 - 2021.12
Private Nanny
Private Family
2018.01 - Current
Duty Manager and Restaurant/Bar Staff Member
The Leigh Sawmill
2016.10 - 2022.02
Child Protection Studies Program Level 3 NZQA -
Child Matters
Bachelor of Social Science - Psychology
The University of Waikato
LCQ Duty Manager -
Auckland District Licensing Committee
High School Graduate - NCEA Level 1, 2 and 3
Mahurangi College
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