Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ariana Toi

Marcoola ,Sunshine Coast

Summary

Caring mental health professional offering background in support work and youth work. Focused on client advocacy, prevention, goal setting and education to reduce impacts and recurrence of serious issues and to encourage clients to live a independent fulfilled life. Proven to build client rapport and working alongside other organizations and health professionals to create key plans and systems for individuals to achieve goals and support client needs.

Overview

8
8
years of professional experience

Work History

Cleaning Buisness Owner and Operater

Ariana Toi
Matakana , Auckland
03.2023 - Current
  • Founded and managed a successful domestic cleaning business part time.
  • Managed daily operations of business, including client relationship, customer satisfaction and proving the actual service itself.

Private Nanny

Private Family
Matakana, Auckland
01.2018 - Current
  • Maintained a safe, healthy and nurturing environment for the children in their family home. Supporting the children and parents with house functionality and care.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary. As well as providing meals for the whole family and meal planning for future dates.

Mental Health Support Worker and Youth Advisor

Te Puna Hauora o Te Raki Paewhenua
Northcote , Auckland
01.2022 - 03.2023
  • Provided culturally sensitive support to indigenous individuals and communities, fostering trust and engagement in health services.
  • Assisted clients in developing individualized and achievable treatment plans and goals.
  • Conducted assessments of client needs, strengths and resources.
  • Educated clients about mental health issues and available community resources.
  • Collaborated with other professionals to coordinate services for clients.
  • Maintained accurate records of client interactions using an electronic health record system.
  • Participated in case conferences to discuss client progress and formulate new treatment strategies.
  • Provided referrals to appropriate mental health providers or community services as needed.
  • Responded promptly to crisis calls from clients or family members.

Duty Manager and Restaurant/Bar Staff Member

The Leigh Sawmill
Leigh, New Zealand
10.2016 - 02.2022
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Created daily drink specials to increase sales volume and revenue.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
  • Managed reservations, waitlists, and special requests for large parties.

Medical Receptionist

NorthCare
Nawton, Hamilton
03.2021 - 12.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

Child Protection Studies Program Level 3 NZQA -

Child Matters
Auckland, New Zealand
12-2022

Bachelor of Social Science - Psychology

The University of Waikato
Hamilton, NZ
12-2020

LCQ Duty Manager -

Auckland District Licensing Committee
Auckland, NZ
11-2020

High School Graduate - NCEA Level 1, 2 and 3

Mahurangi College
Warkworth, NZ
12-2017

Skills

  • Customer Relations
  • Relationship Building
  • Verbal and written communication
  • Schedule Management
  • Client Engagement
  • Confidentiality
  • Care Delivery
  • Developing relationships
  • Building rapport
  • Case Documentation

References

References available upon request.

Timeline

Cleaning Buisness Owner and Operater

Ariana Toi
03.2023 - Current

Mental Health Support Worker and Youth Advisor

Te Puna Hauora o Te Raki Paewhenua
01.2022 - 03.2023

Medical Receptionist

NorthCare
03.2021 - 12.2021

Private Nanny

Private Family
01.2018 - Current

Duty Manager and Restaurant/Bar Staff Member

The Leigh Sawmill
10.2016 - 02.2022

Child Protection Studies Program Level 3 NZQA -

Child Matters

Bachelor of Social Science - Psychology

The University of Waikato

LCQ Duty Manager -

Auckland District Licensing Committee

High School Graduate - NCEA Level 1, 2 and 3

Mahurangi College

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Ariana Toi