ARIANE SCALABRINI
Greenwood
Summary
Resourceful and knowledgeable professional looking for a new challenge. Skilled in problem-solving while quickly developing relationships with stakeholders. In addition to my professional experience, I recently completed a Certificate IV in Procurement and Contracting and I am eager to apply my skills in the procurement industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Relationship Specialist
Bank of Queensland
02.2023 - Current
- Supported customers in exploring their current and future banking needs through lead management and referrals
- Built relationships with customers by performing account reviews, account opening, and providing banking-related recommendations
- Analysed sales performance to identify growth opportunities
- Delivered an exceptional customer experience by taking an empathetic and personal approach to every customer interaction
- Ensured compliance with legislation, procedures and policies
Associate Account Manager
Royal Bank of Canada
11.2018 - 06.2022
- Collaborated to support a portfolio of commercial clients mostly consisting of law firms, accounting firms and other business professionals
- Facilitated complex onboarding of commercial clients and ensured compliance with AML/KYC regulations
- Managed portfolio risks through regular reviews
- Performed proactive service reviews resulting in sales while meeting targets and KPIs
- Maintained accurate client files in CRM system
- Recognised for expertise in trust account management
Business Account Manager
Laurentian Bank
07.2015 - 12.2015
- Performed financial analysis and credit assessments for business lending requests and annual reviews
- Employed effective negotiation tactics to close deals while maintaining positive customer relations
- Developed tailored strategies to meet client needs, ensuring client satisfaction and retention
Education
Bachelor of Business Administration - Major in Finance
Université De Sherbrooke
Canada08.2015
Skills
- Procurement and contract management
- Strong analytical skills
- Relationship management
- Risk Management
- Negotiation Skills
- CRM Software
- Time Management
- Financial analysis
Certification
Certificate IV in Procurement and Contracting, 11/01/24
Timeline
Customer Relationship Specialist
Bank of Queensland
02.2023 - Current
Associate Account Manager
Royal Bank of Canada
11.2018 - 06.2022
Business Account Manager
Laurentian Bank
07.2015 - 12.2015
Bachelor of Business Administration - Major in Finance
Université De Sherbrooke
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