Summary
Overview
Work History
Skills
Formal Education Training
Reference Contacts
Career History Duties
Professional Competencies Strengths
Personal Information
Languages
References
Timeline
Generic

Ariane Stensrud

Palmerston,ACT

Summary

My goal is to work in a pleasant and professional environment where I can add value as an asset to the organization and inspire others. Ideally, I would like the opportunity to utilise my experience, qualifications and personal attributes to secure a position that is both rewarding and challenging, alongside opportunities for advancement.

Overview

29
29
years of professional experience

Work History

Pharmacy Technician

Canberra Hospital Pharmacy
Garran, ACT
2019 - Current
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Managed filing of prescriptions, both electronically and manually.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Answered telephones to respond to questions or requests.
  • Received payment from customers and processed credit card transactions when necessary.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Maintained proper storage and security conditions for drugs.

Dispensary Technician

Ainslie Pharmacy
Ainslie, ACT
01.2018 - 01.2019
  • Dispense prescriptions, manage PBS claim, train new staff, liaise with customers on stock outages

Purchasing and Data Officer, Senior Technician

Pharmacy Department, Calvary Private Hospital
Bruce, ACT
01.2016 - 01.2018
  • Generate daily pharmacy orders, receive and receipt orders, maintain minimum and maximum inventory stock levels, monitor and manage unavailable stock, negotiate tender substitutes, manage drug recalls and safety notices, identify and correct inventory level discrepancies, perform stock takes and regular bin balance inventory checks, monitor stock expiries and re-distribute to areas with high use, monitor and assess unnecessary store transfers between public and private pharmacy, generate daily patient invoice reports, organise new supplier accounts, meet and greet drug representatives, perform audits, participate in iPharmacy teleconferences, develop and maintain purchasing and data manuals, train other staff members

Ward Technician, Technical Officer Grade 2

Pharmacy Department, Calvary Public Hospital
Bruce, ACT
01.2005 - 01.2016
  • Identify new admissions, supply non-imprest medications for all patients, screen pathology results, retrieve, package, document and return patients own medications, identify supply discrepancies, assist with completing Medication Management Plans, identify and report discrepancies of medication chart re-writes, distribute Consumer Medication Information leaflets, order Controlled Drug medications for wards, liaise with imprest technician, aseptic dispensing, oversee Technical Officer Level 1 duties and workflow, dispensing of inpatient, discharge, outpatient & other medication orders, re-packaging and labeling of pharmaceuticals, assist staff members with use of dispensing software, backfill the Purchasing Officer's role, data entry, collection, and generation of monthly dispensary statistics, general stock control, participate in stock takes, assist the Director of Pharmacy, provide mentoring of refugee placements, participate in quality control and quality improvement projects, participate in accreditation activities, allocate tasks to volunteers, general office administration and customer service

Dispensary Technician, Technical Officer Grade 1

Calvary Hospital, Pharmacy Department
Bruce, ACT
01.2002 - 01.2005
  • Dispensing of inpatient, discharge, outpatient and other medication orders, service and maintenance of ward imprest stock, aseptic dispensing and rosters, general stock control, backfill of the Purchasing Officer's role, data entry and collection of monthly dispensary statistics, re-packaging and labeling of pharmaceuticals, participate in quality control and quality improvement projects, participate in accreditation activities, customer service and office administration

Senior Dispensary Technician and Shop Assistant

Ainslie Pharmacy
Ainslie, ACT
01.1995 - 01.2002
  • PBS Prescription dispensing, assemble, submit and maintain prescription claims, daily order and receipt of dispensary stock, documentation of daily Controlled drug dispensing activity, register work and occasional banking, customer service, general office administration, deliveries, daily extemporaneous compounding, implementing and maintaining the Webster Pak system, frequent communication with Doctors and nursing home staff, training of new staff, handling accounts enquiries

Skills

  • Prescription Filling
  • Supply Restocking
  • Medication Dispensing
  • Regulatory Compliance
  • Drug Inventory Management
  • Workflow Optimization
  • Drug Inventory Control
  • Ordering and Stocking Medications
  • Stocking Shelves
  • Team Collaboration
  • Quality Assurance and Control
  • Labeling Prescriptions

Formal Education Training

  • Certificate III Dispensary Technician, Pharmaceutical Society of Australia
  • Medical Terminology, Illawarra Health Service
  • Aseptic Training, Calvary Healthcare and the Canberra Hospital
  • Aseptic Dispensing, Calvary Healthcare and the Canberra Hospital
  • Preceptor Program, Calvary Heath Care Learning and Development Unit
  • E-learning: Mandatory Training Requirements, Calvary Healthcare
  • Risk Management, Calvary Healthcare
  • Treating Patient's With Care Workshop, Calvary Health Care ACT

Reference Contacts

  • Natalie Johns, 0421 642 439, Calvary Healthcare ACT - Private Hospital Pharmacy
  • Rowena Fawole, 0429 123 938, Calvary Healthcare ACT - Private Hospital Pharmacy
  • Liisa Nurmi, 0418 961 127, Calvary Healthcare ACT - Public Hospital Pharmacy
  • Andrew Matthews, 0408 650 153, Calvary Healthcare ACT - Public Hospital Pharmacy
  • Collette Needham, 02 62487708, Ainslie Pharmacy

Career History Duties

  • 2018-01-01, 2019-12-31, Dispensary Technician, Ainslie Pharmacy, Edgar Street, Ainslie, ACT, 2012,

Dispense prescriptions, Manage PBS claim, Train new staff, Liaise with customers on stock outages, Identifying medication safety issues and initiating re-design of dispensary stock to minimize drug selection errors, Identifying contributing factors for incorrect stock levels and setting up a min-max ordering system based on usage reports

  • 2016-01-01, 2018-12-31, Purchasing and Data Officer, Senior Technician, Pharmacy Department, Calvary Private Hospital, Haydon Drive, Bruce, ACT, 2617,

 Generate daily pharmacy orders for pharmacy, oncology pharmacy, ward imprest orders and non-inventory stock orders, Receive and receipt orders, enter financial data, Maintain minimum and maximum inventory stock levels based on regular usage monitoring (including after hours cupboard stock), Monitor and manage unavailable stock, negotiate tender substitutes, Manage drug recalls and safety notices, Identify & correct inventory level discrepancies, Perform stock takes and regular bin balance inventory checks, Monitor stock expiries and re-distribute to areas with high use, Monitor and assess unnecessary store transfers between public and private pharmacy, and regularly meet with director of clinical services to discuss stock issues and store transfers between public and private, Generate daily patient invoice reports, and maintain data spreadsheets, Generate end of month financial reports, Organise new supplier accounts when required and maintain existing account details including delivery turnover times and minimum order values, Meet and greet drug representatives discussing inventory requirements and negotiate pricing, Perform Audits, develop audit tools, collect, enter and submit data results, PBS data updates and claim submissions, Participate in iPharmacy teleconferences and facilitate program changes including the testing of version updates, Develop and maintain purchasing and data manuals, Train other staff members to upskill and backfill the purchasing and data role, Excellence award received for providing a high standard of service above and beyond the expectations of my role, demonstrating the missions and values underpinned by the Little Company of Mary, Reduced financial expenditure of monthly cross charges between public and private pharmacies by over 92% ($32,000+) within the first six months by reviewing current inventory practices and purchases and implementing cost effective change

  • 2005-01-01, 2016-12-31, Ward Technician, Technical Officer Grade 2, Pharmacy Department, Calvary Public Hospital, Haydon Drive, Bruce, ACT, 2617,

 Identify new admissions, Supply non-imprest medications for all patients, Screen pathology results and report results outside reference ranges, Retrieve, package, document and return patients own medications, Identify supply discrepancies i.e non-formulary products, medications in short supply etc., Assist with completing Medication Management Plans, Identify and report discrepancies of medication chart re-writes, Distribute Consumer Medication Information leaflets, Order Controlled Drug medications for wards, Liaise with imprest technician to ensure appropriate levels of ward stock is available, Participate in aseptic dispensing rosters, Create and maintain aseptic training manuals, Provide aseptic training and validation of technicians and pharmacists, Perform and maintain aseptic environmental monitoring, Monitor quality control logs, Oversee Technical Officer Level 1 duties and workflow, Training and assessing competence of new technicians, Create and maintain technician duty manuals, Convene technician meetings, Maintain technician rosters, Organize and facilitate technician education sessions, Dispensing of inpatient, discharge, outpatient & other medication orders, Re-packaging and labeling of pharmaceuticals, Assist staff members with use of dispensing software (iPharmacy) and perform testing activities during version upgrades, Backfill the Purchasing Officer's role, Data entry, collection, and generation of monthly dispensary statistics using iPharmacy Crystal Reports & Microsoft Office applications, General stock control including expiry checks, rotations, and generation of non-inventory stock orders, Participate in stock takes, Assist the Director of Pharmacy in gathering information for reports on department workflow and ward technician projects, Backfill Technical Officer Level 1 role, Provide mentoring of refugee placements, Participate in quality control and quality improvement projects, Participate in accreditation activities, Allocate tasks to volunteers and provide assistance, General office administration and customer service, Successful research project undertaken and presented at SHPA conference to set a benchmark standard of role development and expansion for Ward Technicians nationally, Implementation and development of ward technician manuals, Initiation of role expansion of senior technician running technician meetings and education sessions, Staff excellence award received for outstanding performance and initiative within the workplace, Technician representative placement on SHPA committee

  • 2002-01-01, 2005-12-31, Dispensary Technician, Technical Officer Grade 1, Calvary Hospital, Pharmacy Department, Haydon Drive, Bruce, ACT, 2617,

Dispensing of inpatient, discharge, outpatient and other medication orders, Service and maintenance of ward imprest stock, Aseptic dispensing and rosters, General stock control including expiry checks, rotations, and generation of non-inventory stock orders, Backfill of the Purchasing Officer's role, Data entry and collection of monthly dispensary statistics, Re-packaging and labeling of pharmaceuticals, Participate in quality control and quality improvement projects, Participate in accreditation activities, Customer service and office administration, Development and implementation of the first technician training manuals, Successful creation and development of a Technical Officer level 2 role to perform duties at ward level

  • 1995-01-01, 2002-12-31, Senior Dispensary Technician and Shop Assistant, Ainslie Pharmacy, 7 Edgar Street, Ainslie, ACT, 2602,

PBS Prescription dispensing and basic problem solving, Assemble, submit and maintain prescription claims to Medicare, Daily order and receipt of dispensary stock, Documentation of daily Controlled drug dispensing activity, Register work and occasional banking, Customer service, General office administration, Deliveries, Daily extemporaneous compounding, Implementing and maintaining the Webster Pak system with 6 aged care facilities, Frequent communication with Doctors and nursing home staff, Weekly assembly and lodgment of the prescription claim, Training of new staff, Handling accounts enquiries, Cash register work, Office work, Receipt of stock, General housekeeping duties, Successful research project undertaken and presented at SHPA conference to set a benchmark standard of role development and expansion for Ward Technicians nationally, Implementation and development of ward technician manuals, Initiation of role expansion of senior technician running technician meetings and education sessions, Staff excellence award received for outstanding performance and initiative within the workplace, Technician representative placement on SHPA committee

Professional Competencies Strengths

  • Attention to detail and problem solving abilities
  • Dedicated work ethic with strong accountability values
  • Compassionate, respectful and patient in nature
  • Efficient team member conducting my duties in a very timely manner and utilising available resources in a cost effective way
  • Ability to encourage others to take initiative and to provide a sense of safety for people to speak up and express concerns without blame or judgement
  • Strong honesty and transparency belief system being an essential core foundation for safety aspects of this industry
  • Willingness and drive to learn from own experiences and from others, to share these experiences and provide the skills and knowledge to inspire others
  • I seek and enjoy challenges in duties that I undertake where it results in providing a basis for continual development both personally and professionally
  • Ability to train and educate colleagues of all levels and diversities within my scope of practice, and to continue pursuing my own education aspirations

Personal Information

Date of Birth: 04/15/81

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Dispensary Technician

Ainslie Pharmacy
01.2018 - 01.2019

Purchasing and Data Officer, Senior Technician

Pharmacy Department, Calvary Private Hospital
01.2016 - 01.2018

Ward Technician, Technical Officer Grade 2

Pharmacy Department, Calvary Public Hospital
01.2005 - 01.2016

Dispensary Technician, Technical Officer Grade 1

Calvary Hospital, Pharmacy Department
01.2002 - 01.2005

Senior Dispensary Technician and Shop Assistant

Ainslie Pharmacy
01.1995 - 01.2002

Pharmacy Technician

Canberra Hospital Pharmacy
2019 - Current
Ariane Stensrud