Songyi Sang
Brisbane City,Queensland
Summary
I have a strong academic foundation in both biomedical science and data science. After earning my Bachelor's degree in Biomedical Science from the University of Queensland, I am currently pursuing a Master of Data Science at Queensland University of Technology. I also bring over four years of experience from my role as Senior Officer in the Marketing and Sales department at Worldvision Korea, where I developed skills in data analysis, strategic planning, and project management. Additionally, my current role as a Supervisor at Starbucks has enhanced my leadership and problem-solving abilities. I am eager to apply my diverse skill set and growing expertise in data science in a practical internship setting.
Overview
13
13
years of professional experience
Work History
Supervisor
Starbucks
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Senior Officer
Worldvision Korea
04.2011 - 06.2015
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Directed work of marketing employees, monitoring quality, compliance and productivity.
- Produced reports each month outlining sales metrics.
- Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
- Drove revenue growth by identifying new market opportunities and developing effective sales strategies to capitalize on them.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
Education
Bachelor of Science - Biomedical Science
University of Queensland
Brisbane QLDMaster of Science - Data Science
Queensland University of Technology
Brisbane, QLD08.2025
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Strategic Planning
Processes and procedures
Process Improvement
Process Monitoring and Improvement
Project Management
Data Analytics
Problem-Solving
Time Management
Timeline
Supervisor
Starbucks
11.2023 - Current
Senior Officer
Worldvision Korea
04.2011 - 06.2015
Bachelor of Science - Biomedical Science
University of Queensland
Master of Science - Data Science
Queensland University of Technology
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