Summary
Overview
Work History
Skills
Additional Information
Certification
Languages
References
Timeline
Generic

Arianna Di Salvo

Sydney,NSW

Summary

Dedicated and results-driven Event Sales Manager with a strong work ethic and exceptional organisational skills. Proven success in sales and coordination of weddings, corporate, and social events, ensuring seamless execution and exceeding client expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Event Sales Manager

Trippas White Group
09.2022 - Current
  • Effectively responded to corporate, social and wedding enquiries, prepared proposals and contracts, conducted site inspections in a professional manner and ultimately converted sales.
  • Worked closely with clients throughout event planning process, provided frequent updates and addressed any concerns to ensure positive experience from start to finish, effectively coordinated all logistics to ensure seamless event execution.
  • Maintained regular contacts with clients to secure repeat business opportunities as well as maintained strong relationships with key stakeholders, account managers, venue and events team.
  • Developed financial understanding of sales reporting, budgets and forecasting


Reservations and Events Coordinator

Ghanem Group
03.2022 - 08.2022
  • Efficiently handled incoming reservation requests via phone, email, and online platforms, ensuring prompt and accurate bookings.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive guest experience.
  • Coordinated group reservations, effectively managed caterings and special requests for seamless event experiences.

Reservations Manager

Gemelli Italian
08.2021 - 03.2022
  • Answered incoming phone calls and developed friendly rapport with customers while answering questions, making recommendations, and leading conversations to bookings.
  • Worked closely with front desk in managing walk-ins or last-minute changes during peak periods, maximizing restaurant capacity and maintaining smooth operations and guest satisfaction levels.
  • Developed strong relationships with customers, leading to increased repeat bookings and positive word-of-mouth referrals.

Reservations and Group Bookings Coordinator

Howard Smith Wharves
03.2021 - 08.2021
  • Efficiently managed individual reservations for multiple venues through various channels, including phone, email, and online platforms.
  • Provided personalized customer service by addressing inquiries, modifying bookings, and ensuring seamless reservations experience.
  • Coordinated group bookings and events, managing communication with organisers and ensuring all requirements were met while worked closely with various departments to ensure successful execution.

Reservations Supervisor

Trippas White Group
02.2018 - 12.2020
  • Supervised a team of reservations agents, overseeing bookings for multiple venues through various platforms.
  • Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
  • Collaborated with other departments to ensure accurate booking process and seamless guest experiences.

Skills

  • Events Sales and Coordination
  • Adaptability and flexibility
  • Organisational skills
  • Attention to detail
  • Time management
  • Multitasking
  • Stress management
  • Customer Service

Additional Information

Experience in: Microsoft Office, Priava, Fedelta and various reservations platforms (Respak, OpenTable, Dimmi, Sevenrooms, NowBookit, iVvy)

Certification

Consultative Sales Excellence - Completed on 12th January 2024

Languages

English

Italian

References

Available on request

Timeline

Event Sales Manager

Trippas White Group
09.2022 - Current

Reservations and Events Coordinator

Ghanem Group
03.2022 - 08.2022

Reservations Manager

Gemelli Italian
08.2021 - 03.2022

Reservations and Group Bookings Coordinator

Howard Smith Wharves
03.2021 - 08.2021

Reservations Supervisor

Trippas White Group
02.2018 - 12.2020

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Arianna Di Salvo