Arianna Garzia
Melbourne,VIC
Summary
Experienced and reliable professional with a strong hospitality background. Through a variety of roles ranging from organizing small meetings in Italy, incentive trips in Southern Africa and selling and coordinating individual and group reservations in Australia, I have developed high attention to detail and excellent multi tasking abilities. I am known for my determination, empathy and caring attitude, along with excellent customer service skills.
Overview
8
8
years of professional experience
Work History
Groups and Events Sales Executive
Crowne Plaza Melbourne
Docklands, VIC
10.2024 - Current
- Managed all kinds of events and leisure groups, from the selling stages to the post-event stages.
- Coordinated the allocation of space for conferences and associated events.
- Managed the rooming list process for all group segments.
- Conducted site inspections with clients to showcase meeting and event spaces, along with rooms.
- Built detailed quotations and worked on the conversion into confirmed bookings and contracts.
- Managed the planning of all events, including creating detailed BEOs, actioning any changes, following up on information, and providing excellent customer service.
- Ensured that payments of all accounts are received as per contracted terms and conditions.
- Participated in relevant meetings to ensure all hotel operations staff are aware of any clients' needs and requests.
- Built a positive relationship with clients to drive repeat business and upsells.
Groups Reservations Executive
Pullman & Mercure Melbourne Albert Park
Melbourne, VIC
10.2022 - 04.2024
- Responsible for processing and inputting all group reservations and a number of FIT bookings
- Responsible for the planning and management of a variety of group bookings, including conferences and events, sports groups, school groups, corporate groups, and the inbound market.
- Handled an average of 30 groups per month, ranging from smaller groups of 5 rooms to groups with over 200 rooms, such as the Australian Open Juniors and Grand Prix.
- Worked closely with a variety of clients, mostly via email, in relation to attrition schedules (according to each contract), rooming lists, any amendments, cancellations, or general inquiries.
- Organized informative weekly group hand-over meetings with members of other departments.
- Responsible for invoicing, pre-payments, and reconciling group accounts after departure.
Sales Reservations Agent
Crown Resorts
Southbank, VIC
01.2020 - 06.2022
- Responsible for the reservation operations across all seven Crown hotels located in Melbourne, Sydney, and Perth.
- Answered inbound phone calls—an average of 60 per day—and developed a trustful rapport with clients while answering their questions, solving issues, and handling any complaints.
- Suggested various packages and services to guests, helping them find the right accommodation to fit their personal needs.
- Made bookings through the company system and OPERA according to Forbes standards.
- Cooperated with other internal departments to ensure that all inquiries were handled in a timely manner.
- Juggled emails and other daily tasks while being available on the phone to each client.
Small Meetings Specialist
CWT Meetings & Events
Florence, Italy
01.2019 - 08.2019
- Managed clients' requests for small pharmaceutical meetings through the company's online portal—approximately 200 small meetings in six months.
- Responsible for creating and sending quotations to clients in a fast-paced environment with tight deadlines.
- Maintained efficient contact with multiple suppliers in Italy, and dealt directly with clients via email and over the phone.
- Searched for and partially booked flights and trains through internal systems.
- Handled doctors' online registrations to congresses, refunds, and any issues or complaints.
- Reconciled all payments through internal IT tools
Internship - Corporate Travel
7th Sense Travel DMC
Cape Town, South Africa
01.2017 - 07.2017
- Kept contact with multiple suppliers within South Africa, Zambia, Zimbabwe, and Namibia via e-mail and over the phone, in a friendly and professional manner.
- Handled (provisional) bookings and cancellations of various services, including hotels, meeting rooms, restaurants, leisure activities, and ground transportation services.
- Built detailed quotations on Excel for incentive trips and meetings proposed for our clients, who ranged from groups of 10 to 100 people and above.
- Created visual presentations of our organized trips on PowerPoint.
Education
Bachelor of Arts - International Tourism Management
Breda University of Applied Sciences
Breda, The Netherlands06-2018
Skills
- Customer relationship management
- Event / groups planning
- Effective time management and multitasking
- High attention to detail
- Italian native speaker
- Proficient in the Microsoft Office suite, Delphi, and Opera
References
References available upon request.
Timeline
Groups and Events Sales Executive
Crowne Plaza Melbourne
10.2024 - Current
Groups Reservations Executive
Pullman & Mercure Melbourne Albert Park
10.2022 - 04.2024
Sales Reservations Agent
Crown Resorts
01.2020 - 06.2022
Small Meetings Specialist
CWT Meetings & Events
01.2019 - 08.2019
Internship - Corporate Travel
7th Sense Travel DMC
01.2017 - 07.2017
Bachelor of Arts - International Tourism Management
Breda University of Applied Sciences
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