Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Arianna Vaca

Arianna Vaca

Sydney,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.


Overview

3
3
years of professional experience

Work History

Director of Human Resources

Asociacion Latinoamericana Impetu
01.2021 - 07.2023
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Educated employees on company policy and kept employee handbook current.

Case Analyst

UNCHR
08.2022 - 06.2023
  • Support interviews with the registered person or family group.
  • Review and validate the information provided by the person participating in the registration process.
  • Provide precise and concrete information about the regularization process and steps to follow once registration is completed.
  • Use the tools the Ministry of the Interior provided to validate and enter the data into the system.
  • Taking biometric data.
  • Provide information and guidance to migrant citizens regarding the regularization process.

Customer Support Agent

Nepus, Trudego.Inc
04.2020 - 04.2022
  • Designed and developed analytical data structures.
  • Developed and updated databases to handle customer data.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

UEM Sebastián De Benalcázar
Quito, Ecuador
2022

Skills

  • Leadership Training
  • Job Matching
  • Culture Transformation
  • Training Development
  • Equal Opportunities Facilitation

Affiliations

- English and literature teacher for boys and girls in human mobility. (GAD Pichincha, 2023)
- Founder of non-profit Youth Organization (A.L.I. 2020 - 2023)
- Activist for the rights of young people and women (Impetu, 2023)
- Speaker and leader (Ímpetu, 2023)
- Active volunteer (IYF, 2023)
- President of the student government (UEM Sebastian de Benalcázar, 2022)

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Case Analyst

UNCHR
08.2022 - 06.2023

Director of Human Resources

Asociacion Latinoamericana Impetu
01.2021 - 07.2023

Customer Support Agent

Nepus, Trudego.Inc
04.2020 - 04.2022

High School Diploma -

UEM Sebastián De Benalcázar

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Arianna Vaca