Arianne De La Cruz
Colebee
Summary
Dedicated and results-driven professional with over 5 years of experience in luxury client care and customer service, with a strong background in fast-paced, client-focused environments. Proven ability to manage client inquiries and resolve issues effectively in a call center setting. Known for clear communication, active listening, and a strong commitment to addressing customer needs promptly. Highly organized, detail-oriented, and adept at multitasking to ensure exceptional service and client satisfaction. Passionate about delivering a seamless and personalized experience while maintaining high standards of professionalism.
Overview
17
17
years of professional experience
Work History
Client Care Advisor
Chanel
07.2018 - 12.2024
- Inbound/Outbound Calls & email enquiries
- After-Sales enquiries
- Proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
- Engage clients and build long-term relationships by going the extra mile, keeping in mild client's satisfaction as a core service value.
- Demonstrate sounds understanding & Knowledge of CHANEL's products and services to be able to address general queries.
- Simplify servicing experience by supporting clients through guided navigation, troubleshooting and personalised assistance.
- Managing high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Customer Service Representative
Datacom
09.2017 - 07.2018
- Core skills: Meeting KPI's, Making Outbound calls, Answering clients inquiries, Assisting clients and directing them to the right area, Customer Contact, Arranging Payment Plans
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call centre environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
Casual
Myer
10.2012 - 08.2017
- Core skills: POS, Customer service, till reconcile, merchandising, issuing refunds, Cash Handling, Banking, Layby, suggestion selling, shoe fitter, RF scanning, Packing customer order.
- Worked in Childrenswear, Menswear, Womenswear and Online Department.
Customer service
KFC
01.2008 - 01.2009
- Core skills: customer service, use of electronic cash register, stock pricing and display, taking orders, cleaning, closing, handling money
Education
RSA & RCG -
Mount Druitt Tafe
Travel & Tourism Diploma -
Ultimo College
12.2024
Travel Certificate III -
Ultimo College
06.2014
Hospitality & Tourism Certificate III -
Mount Druitt Tafe
12.2012
Community Services Certificate III - aged care work
Penrith Astute College
12.2010
Year 11/12 -
Mt Druitt Tafe
12.2007
Skills
- Quality assurance
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Relationship building
- Adaptability
- Data entry
- Call center experience
- Complaint handling
- Professional telephone demeanor
Timeline
Client Care Advisor
Chanel
07.2018 - 12.2024
Customer Service Representative
Datacom
09.2017 - 07.2018
Casual
Myer
10.2012 - 08.2017
Customer service
KFC
01.2008 - 01.2009
Travel & Tourism Diploma -
Ultimo College
Travel Certificate III -
Ultimo College
Hospitality & Tourism Certificate III -
Mount Druitt Tafe
Community Services Certificate III - aged care work
Penrith Astute College
Year 11/12 -
Mt Druitt Tafe
RSA & RCG -
Mount Druitt Tafe
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