Ariel Cruz
Bungarribee,NSW
Summary
Dynamic Senior Mental Health Clinician with extensive experience at Western Sydney Local Health District, adept in crisis management and therapeutic interventions. Proven track record in reducing hospital readmission rates through effective discharge planning and promoting self-care strategies. Skilled in clinical documentation and fostering strong client relationships to enhance treatment outcomes.
Mental health professional with strong foundation in clinical practice and patient care. Skilled in therapeutic techniques, crisis intervention, and patient assessment. Known for collaboration within multidisciplinary teams, adapting to evolving needs, and delivering impactful results. Recognized for empathy, problem-solving abilities, and steadfast commitment to patient well-being.
Diligent [Desired Position] with solid foundation in mental health care. Skilled in providing therapeutic interventions and supporting clients through various mental health challenges. Demonstrated abilities in crisis management and client assessment.
Experienced with therapeutic interventions and client support. Utilizes evidence-based practices to address mental health challenges. Knowledge of crisis management and effective communication techniques.
Mental health professional with comprehensive background in therapeutic care and client support. Proven ability to implement effective treatment plans and facilitate positive outcomes. Known for collaborative teamwork and adaptability to meet evolving client needs. Expertise in therapeutic techniques and client assessment, valued for empathy and reliability.
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Respectful [Job Title] with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Senior Mental Health Clinician
Western Sydney Local Health District
10.2018 - Current
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
- Developed tailored treatment plans by utilizing various therapeutic modalities such as CBT, DBT, and solution-focused therapy.
- Trained new clinicians in agency policies and procedures, ensuring consistent service delivery across the organization.
- Evaluated treatment outcomes using standardized assessment tools and adjusting therapeutic interventions accordingly for optimal results.
- Collaborated with multidisciplinary team members for comprehensive mental health care plans.
- Contributed to ongoing professional development programs for staff members, sharing knowledge of current best practices in the field of mental health counselling.
- Contributed to ongoing professional development programs for staff members, sharing knowledge of current best practices in the field of mental health counseling.
- Coordinated referrals to community resources, addressing clients'' social determinants of health needs effectively.
- Participated actively in weekly case conferences discussing progress/needs of clients to inform overall treatment approach.
- Strengthened client coping skills by providing psychoeducation on stress management techniques and self-care strategies.
- Advocated for clients'' needs within the broader mental health system, ensuring access to necessary services and resources.
- Improved client engagement in therapy sessions by incorporating culturally-sensitive approaches into practice.
- Assisted clients in achieving personal goals through individualized case management services.
- Maintained ethical boundaries while demonstrating empathy to address sensitive topics during group or individual therapy sessions.
- Promoted a supportive environment by establishing rapport and trust with diverse clientele.
- Reduced hospital readmission rates through effective discharge planning and follow-up appointments.
- Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations.
- Enhanced patient well-being by implementing evidence-based therapeutic interventions.
- Facilitated support groups, fostering peer connections and promoting open communication among participants.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Observed and monitored client behaviour and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behaviour Therapy and Dialectical Behaviour Therapy (DBT).
Mental Health Nurse
Braeside Hospital
07.2014 - 04.2018
- Participated in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health nursing best practices.
- Educated patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
- Advocated for patient rights and maintained a safe, therapeutic environment conducive to healing and recovery.
- Collaborated with multidisciplinary teams to create holistic and integrated mental health care for patients.
- Conducted crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations.
- Administered psychotropic medications according to established protocols while closely monitoring side effects and efficacy.
- Enhanced quality of care for patients through continuous assessment, monitoring, and adjustment of treatment plans.
- Delivered compassionate care to diverse populations including children, adolescents, adults, seniors, veterans, LGBTQ+ individuals experiencing a range of mental health issues.
- Implemented evidence-based interventions that improved overall client well-being while adhering to ethical guidelines.
- Facilitated group therapy sessions addressing various topics such as stress management, emotion regulation, interpersonal relationships, and relapse prevention.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Collaborated with community organizations to provide outreach services, increasing access to mental health resources for underserved populations.
- Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
- Assisted in the development of mental health policies and procedures for the nursing department, fostering a culture of continuous improvement.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning to community-based services.
- Identified gaps in service delivery, recommending new initiatives to enhance patient care and treatment outcomes.
- Evaluated clinical effectiveness of current practices by monitoring performance metrics and conducting regular audits.
- Served as a preceptor for new hires or nursing students ensuring proper orientation into the role of Mental Health Nurse within the clinical setting.
- Promoted self-care among staff members by initiating regular debriefings after challenging incidents or shifts.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Performed frequent ongoing assessments of patients' status to address changes.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
Customer Service Specialist
Commonwealth Bank of Australia, CBA
05.2003 - 10.2003
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Master of Arts - Graduate Certificate in Adult Mental Health
HETI Education
05-2027
No Degree - Fostering Leadership in Health, Leadership Program
HETI Education
10-2024
No Degree - Accredited Person
HETI Education
06-2022
Bachelor of Science - Nursing
University of Tasmania
TAS03-2013
Bachelor of Science -
University of The East
Manila, Philippines05-1995
Skills
- Stress management strategies
- Suicide risk assessment
- Clinical documentation
- Motivational interviewing
- Self-care promotion
- Relapse prevention planning
- Crisis management
- Therapeutic intervention
- Solution-focused brief therapy
Timeline
Senior Mental Health Clinician
Western Sydney Local Health District
10.2018 - Current
Mental Health Nurse
Braeside Hospital
07.2014 - 04.2018
Customer Service Specialist
Commonwealth Bank of Australia, CBA
05.2003 - 10.2003
Master of Arts - Graduate Certificate in Adult Mental Health
HETI Education
No Degree - Fostering Leadership in Health, Leadership Program
HETI Education
No Degree - Accredited Person
HETI Education
Bachelor of Science - Nursing
University of Tasmania
Bachelor of Science -
University of The East
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