Ariella Lofgren
Kelvin Grove,QLD
Summary
Dynamic professional with a proven track record in customer/client relations and problem-solving, honed across roles from Receptionist at Testify Drug Testing to Retail Store Manager. Excelled in staff management and business operations, consistently exceeding sales goals. Skilled in organization and tech-savvy, adept at driving results and enhancing customer experiences. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Receptionist
Testify Drug Testing
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Retail Store Manager
Hinterland Healing
01.2022 - 02.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Apprentice Plasterer
TJ Plastering
02.2017 - 02.2020
- Protected surfaces surrounding work areas such as windows, doors, or sidewalks.
- Prepared and mixed paste, cement and mortar for projects.
- Applied coats of plaster or stucco to structure surfaces using trowels, brushes or spray guns.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Maintained knowledge of industry materials, tools and equipment.
Retail Sales Associate
Rug Rage
03.2016 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Counselling/ Psychology
Griffith Online
Online02.2026
Diploma - Beauty Therapy
TAFE Queensland
Birtinya, QLD07.2022
Certificate III - Yoga Teacher
Zen Co Yoga
Sunshine Coast QLD03.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Professional Demeanor
- Tech-Savvy
- Basic accounting
- Business operations understanding
- Staff Management
- Problem-Solving
Timeline
Receptionist
Testify Drug Testing
02.2024 - 06.2024
Retail Store Manager
Hinterland Healing
01.2022 - 02.2024
Apprentice Plasterer
TJ Plastering
02.2017 - 02.2020
Retail Sales Associate
Rug Rage
03.2016 - 01.2017
Associate of Science - Counselling/ Psychology
Griffith Online
Diploma - Beauty Therapy
TAFE Queensland
Certificate III - Yoga Teacher
Zen Co Yoga
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