Arif Billah Sazid

• Helped over 50 students using TeamViewer to ensure stable and responsive support across
locations.
• Coordinated with teams using Microsoft Teams and documented protocols in Confluence for
streamlined communication.
• Managed access and compliance through Microsoft 365 and Azure Active Directory for secure
user management.
• Resolved Windows, Linux, and Mac issues efficiently using TeamViewer and Zoom.
• Used JIRA for task tracking and Notion for organizing SOPs and knowledge sharing.
• Managed updates and backups with Microsoft Intune and OneDrive for data security.
• Monitored network health with Wireshark, optimizing performance to meet the needs of over 50
users.

• Built web apps with HTML, CSS, JavaScript, and WordPress, focusing on user-friendly designs, like
scalable cloud apps with React and Node.js.
• Optimized website performance, showcasing skills crucial for scalable and efficient cloud
environments.
• Created WordPress themes and secure database schemas, reflecting knowledge of data
management for cloud-based systems.
• Debugged client-side issues and ensured cross-browser compatibility, demonstrating
troubleshooting skills for cloud applications.
• Worked in Agile teams using JIRA and Confluence, aligning with cloud development's
collaborative and iterative processes.
• Reviewed code and implemented optimizations, emphasizing secure coding and CI/CD practices
essential for cloud roles

• Leveraged systems like Genesys, PaCom, and Geutebrück to monitor, troubleshoot, and maintain IT
and security technologies, ensuring stability and uptime.
• Handled customer and user issues, resolving over 100 Technical/non-technical inquiries while
ensuring system security and compliance.
• Entered and documented client requests using Orbit and prepared detailed reports on system
performance and incidents, maintaining data accuracy and compliance standards.
• Performed updates, backups, and managed user access to ensure operational continuity and
security.
• Automated monitoring processes and conducted regular inspections of networked systems
enhance efficiency and scalability.
• Communicated with cross-functional teams via MS Teams to ensure smooth IT operations and
seamless system integration.
• Maintained detailed records of system checks, security logs, and operational reports using MS Word
and Excel.
• Monitored entry points, responded to security alerts, and ensured timely resolution to uphold
safety and compliance standards.

• Monitored communication tools and resolved technical issues, ensuring smooth connectivity and
system continuity.
• Worked with IT teams to troubleshoot hardware, software, and network issues, minimizing
downtime.
• Operated and maintained security systems like CCTV and access control, ensuring uptime and real-
time processing.
• Conducted inspections and troubleshooting to enhance system performance and reduce
disruptions.
• Kept detailed records of issues and system performance, ensuring transparency and data
accessibility.
• Automated monitoring and scheduling tasks, improving efficiency and response times.
• Created technical reports to track system functionality and ensure compliance.
• Assisted staff with technical queries and coordinated IT service appointments efficiently.