Arif Zaman Bhuiyan
Sydney
Summary
Customer-focused professional with strong problem-solving, communication, and analytical skills. Experienced in delivering high-quality support in fast-paced environments. Commerce graduate with a background in information systems and business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NRMA Roadside Assistance
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Client Services Executive
CMC Markets
02.2023 - 02.2024
- Work as an executional broker for: CMC Markets, ANZ Share Investing, Bendigo Bank Limited, St
- George Directshares, and Bank of Queensland
- Facilitating seamless trades, providing customer support, and ensuring regulatory compliance
- Client relationship management, addressing concerns and inquiries promptly
- Assisting clients with new applications, providing guidance and training, and escalating calls when required
- Managing client accounts, supporting queries, and monitoring trade activities, troubleshooting trades and account activities
- Acting as a point of contact, resolving technical issues, providing market updates, and offering assistance
- Ensuring regulatory compliance, assisting with documentation and compliance tasks
- Liaise with in-house Fraud team, Business Operations, Tax Department, Operations, New Business, Domestic, and international Scrip team on Salesforce
- Effectively achieved KPI on a daily and monthly basis
- Troubleshooting customer complaints and concerns
- Worked with Salesforce, Dojo, GBST, RingCentral, Avaya
Customer Service
MYER
06.2022 - 01.2023
- Delivered outstanding customer service and actively contributed to sales initiatives
- Provided personalized assistance and addressed customer inquiries
- Met sales targets to drive business success
- Developed strong communication and interpersonal skills
- Collaborated effectively with a diverse team to create a positive shopping experience for customers
Online Team Member
Coles
09.2020 - 04.2022
- Contributed to smooth operations and exceptional customer service
- Managed orders and coordinated deliveries
- Maintained efficiency in online retail operations
- Picked, consolidated and shipped orders
Education
Bachelor Of Commerce - Major in Information Systems
Macquarie University
12.2022
Skills
- Excellent Customer Service
- Strong Communication
- Active Listening
- Empathy and Patience
- Problem Solving
- Customer Focused
- Positive Attitude
- Technological Proficiency
- Adaptability
- Conflict Resolution
- Time Management
- Multitasking
- Quality Assurance
Certification
- RG146 - General Knowledge, Kaplan
- RG146 - Securities, Kaplan
- Derivatives - Options, Kaplan
Timeline
Customer Service Representative
NRMA Roadside Assistance
02.2024 - Current
Client Services Executive
CMC Markets
02.2023 - 02.2024
Customer Service
MYER
06.2022 - 01.2023
Online Team Member
Coles
09.2020 - 04.2022
Bachelor Of Commerce - Major in Information Systems
Macquarie University
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