Arika Tamura
Rockdale ,Australia
Summary
Dynamic leader and fast learner with a proven track record at Belles Hot Chicken, adept at team supervision and service management. Excelled in enhancing customer satisfaction and loyalty through exceptional service and strong leadership. Skilled in multitasking and working under pressure, consistently prioritizing customer needs and operational efficiency.
Overview
3
3
years of professional experience
Work History
FOH/Duty Manager
Belles Hot Chicken
Barangaroo , NSW
03.2024 - Current
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Took care of customer problem escalated by other staff members.
- Trained new employees on company policies, job duties, and performance expectations.
- Collaborated with upper management to improve productivity of operations.
Waitress
Pasta La Vista Kogarah
Kogarah, NSW
10.2023 - 11.2024
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Maintained a professional attitude while working in a fast-paced environment.
- Worked directly with servers for many shifts during training process.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
FOH/Duty Manager
UME Burger
Barangaroo, Australia
03.2023 - 03.2024
- Served food and beverages promptly and efficiently
- Recommended menu items and provided detailed descriptions of dishes to assist guests
- Checked back with guests to ensure satisfaction with their meals, addressing any concerns and accommodating additional requests promptly
- Managed multiple tables simultaneously, prioritizing tasks and maintaining a high level of service even during peak dining hours
- Maintained a clean and organized workspace, including setting tables, polishing silverware, and resetting dining areas between guests
- Demonstrated exceptional customer service skills by providing attentive and personalized service to guests in a fast-paced restaurant environment
- Managed a team of servers, ensuring smooth operations during busy shifts and delegating tasks effectively to maximize efficiency
- Handled cash transactions accurately and maintained a balanced cash register at the end of each shift
- Resolved customer complaints promptly and professionally, maintaining a positive dining experience for all guests
- Collaborated with kitchen staff to coordinate food service and accommodate special dietary requests or preferences
FOH
POTOMAK
Takarazuka, Australia
12.2021 - 01.2023
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Processed accurate cash and credit card transactions
- Obtained food and drinks orders using standard order pad or memorization
- Served food and drinks, removed dirty dishes, and refiled glasses to enhance dining experience
- Prepared tables for guests by setting out linens and silverware
- Informed customers of daily specials
- Memorized frequent customer preferences to build relationships and loyalty
Education
Bachelors - Animal And Veterinary Bioscience
University of Sydney
Sydey01-2027
Skills
- Ability to Work Under Pressure
- Fast Learner
- Effective Time Management
- Customer Service
- Ability to Work in a Team
- Ability to Multitask
- Team supervision
- Strong leadership
- Service management
Hobbies and Interests
I am a sports enthusiast with a passion for skiing and a wide range of athletic activities. Whether it's playing basketball, volleyball, or lacrosse, or simply enjoying a morning run or swim, I thrive on the adrenaline and camaraderie that sports bring. I am also an animal freak.
Languages
- Japanese
- English
Timeline
FOH/Duty Manager
Belles Hot Chicken
03.2024 - Current
Waitress
Pasta La Vista Kogarah
10.2023 - 11.2024
FOH/Duty Manager
UME Burger
03.2023 - 03.2024
FOH
POTOMAK
12.2021 - 01.2023
Bachelors - Animal And Veterinary Bioscience
University of Sydney
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