Summary

Overview

Work History

Education

Skills

Timeline

Aris Iannella

Reservoir,Victoria

Summary

Skilled in inventory management and storeroom operations, with a strong emphasis on customer service and resolving issues efficiently. Provided daily support to customers by troubleshooting problems related to online orders and product inquiries. Competent in using digital systems to accurately pick, process, and fulfill orders.

Overview

4

4

years of professional experience

Work History

Storeroom Attendant

Baby Bunting

10.2021 - Current

Managed storeroom inventory to ensure fast and accurate retrieval and restocking of supplies
Maintained a clean, organised, and safe storage work environment
Delivered exceptional customer service both in person and over the phone, addressing a wide range of enquiries with professionalism and empathy
Resolved customer concerns related to product availability, online orders, and Click & Collect, ensuring timely and satisfactory outcomes
Handled complaints calmly and efficiently, turning challenging situations into positive interactions
Provided personalised assistance to customers by locating products, offering alternatives, and explaining order processes
Supported team efforts in receiving, unpacking, and storing incoming stock to keep inventory accurate and accessible
Learned and applied safe handling techniques for tools and equipment used in inventory and warehouse operations
Acted as a point of contact for customer queries about delayed or incorrect orders, liaising with other departments to resolve issues quickly

Education

BBA - Commerce

The University of Melbourne

Parkville, VIC

11-2027

High School Diploma -

St Monica's College

Epping, VIC

10.2024

Skills

Customer Service: Delivered friendly, professional support and resolved customer issues effectively
Packing & Labelling: Accurately packed and labelled items to ensure correct and safe delivery
Problem-Solving: Quickly addressed order and product issues to keep operations running smoothly
Communication & Patience: Handled customer interactions calmly and clearly, even in high-pressure situations

Workplace Safety: Followed safety protocols to maintain a secure working environment
Cleanliness: Kept work areas clean and organised to support efficiency and hygiene
Order Picking: Efficiently picked and processed orders with accuracy using digital systems

Timeline

Storeroom Attendant

Baby Bunting

10.2021 - Current

BBA - Commerce

The University of Melbourne

High School Diploma -

St Monica's College