Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arisa Ogata

Mascot,NSW

Summary

Dynamic professional with extensive experience in customer service and hospitality, notably at Qantas First Class Lounge. Excelled in food serving, preparation, and espresso machine operation, enhancing customer satisfaction and loyalty. Demonstrated adaptability and a positive personality, achieving consistent customer praise. Skilled in both teamwork and independent problem-solving, with a proven track record of improving service efficiency.

Overview

9
9
years of professional experience

Work History

Bar & Barista

Qantas First Class Lounge
09.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty..
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Barista

Soul Origin
09.2022 - 10.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained and operated espresso machines, blenders, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Strong maintain cleanliness in working area.

Front of House Server

Soul Origin
01.2022 - 09.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.

Sales Assistant

Rivers
10.2021 - 06.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Cafe Attendant

Kong Fucius Café
04.2016 - 09.2021
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints..
  • Processed sales transactions using POS system.
  • Demonstrated knowledge and applied proper food handling standards.

Education

HLT33115 Certificate III in Health Service -

Northern Beaches & Mosman Collage
Narrabeen, NSW
06.2022

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW
11.2019

Skills

  • Food Serving and Preparation
  • Product Upselling and Cross-Selling
  • Workstation Maintenance
  • Product Advertising
  • Coffee and Tea Preparation
  • Espresso Machine Operation and Maintenance
  • Stocking Supplies and Retail Products
  • Display Maintenance
  • Hospitality and Professionalism
  • Adaptability and Flexibility
  • Time Management
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

Languages

Thai
Native or Bilingual
Japanese
Elementary
English
Professional Working

Timeline

Bar & Barista

Qantas First Class Lounge
09.2024 - Current

Barista

Soul Origin
09.2022 - 10.2024

Front of House Server

Soul Origin
01.2022 - 09.2022

Sales Assistant

Rivers
10.2021 - 06.2022

Cafe Attendant

Kong Fucius Café
04.2016 - 09.2021

HLT33115 Certificate III in Health Service -

Northern Beaches & Mosman Collage

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus

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Arisa Ogata