Arishka Rangaiya
Jimboomba,QLD
Summary
Results-driven Account Manager and Customer Service professional with a proven track record in sales, client relationship management, and customer service excellence. Skilled in leveraging CRM platforms like Salesforce to optimize sales processes and enhance customer experiences. Adept at outbound and inbound sales, lead generation, and revenue growth. Strong leadership abilities, including training and mentoring teams. Highly motivated, adaptable, and consistently exceeding KPIs in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
The Immigrant by AJ
03.2024 - 10.2025
- Developed strategic marketing campaigns to enhance brand visibility and attract diverse clientele.
- Trained and mentored staff, fostering a collaborative team environment and improving performance.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
- Established vendor relationships to ensure quality supplies and negotiate favorable terms for the business.
- Implemented customer feedback systems to continuously improve service offerings and client satisfaction.
- Coordinated events and promotions that increased community engagement and strengthened brand loyalty.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Service/Account Manager
St John Head Office
04.2023 - 11.2023
- Managed client accounts, ensuring timely resolution of issues and inquiries.
- Coordinated with cross-functional teams to streamline service delivery processes.
- Implemented strategies that improved response times and service efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided ongoing support to clients, offering expert guidance on product usage and best practices.
- Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
Senior Company Account Manager
Lawpath
05.2022 - 05.2023
- Trained to use Salesforce for managing client interactions and sales.
- Assisted clients with company registration applications and PTY LTD structuring.
- Onboarded clients, guiding them through company registration and next steps.
- Managed outbound and inbound calls, leading the team with an average of 2 hours daily talk time.
- Generated an annual committed revenue of $60,000 per month.
- Provided administrative support and team collaboration.
- Trained and mentored new hires.
- Exceeded KPIs, holding 50% of team revenue in a team of four.
- Trained for a team lead role and managed the team without the Team Lead.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Led training sessions for new team members on best practices in account management.
- Implemented CRM tools to enhance customer tracking and communication efficiency.
Sales Development Representative (Full-time)
Selling Simplified
02.2022 - 05.2022
- Trained to use DemandCentr (DC) for sales operations.
- Developed targeted outreach strategies to engage potential clients and optimize lead generation efforts.
- Collaborated with marketing teams to align messaging and improve conversion rates across campaigns.
- Established strong relationships with key stakeholders, fostering collaboration that drove strategic initiatives forward.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales Development Representative (Full-time)
Tyro Payments
09.2021 - 02.2022
- Trained to use Salesforce, Avoka, and Merchant Rate Management (Larry).
- Managed 30+ inbound and outbound calls daily, providing pricing and product details.
- Assisted clients throughout the sales process from inquiry to application submission.
- Consistently met and exceeded KPI targets.
Student Ambassador (Casual)
Australian Catholic University
03.2021 - 12.2021
- Represented ACU at school expos and presentations.
- Engaged with students from years 10-12, promoting ACU programs.
Pick Packer (Casual)
Hello Fresh (Cornerstone HR)
12.2020 - 12.2021
- Labeled and packed pre-made meal kits.
- Managed kitting lines, ensured accuracy in packing.
- Trained in RF scanners and small-team management.
Health Service Representative
St John Ambulance
07.2021 - 10.2021
- Worked at COVID-19 vaccination clinics, assisting customers with check-ins and information verification.
- Collaborated with doctors, nurses, and staff to ensure smooth operations.
- Trained as a COVID-19 Marshal and Receptionist.
- Proficient in BP Premier System, Sonic COVID Dashboard, NSW Search Assist, and Clinical VAM Portal.
Crew Member (Casual)
Boost Juice
06.2020 - 12.2020
- Managed POS terminals and inventory.
- Trained underperforming employees on POS operations and order processing.
Education
High School Diploma -
Richard Johnson Anglican School
Sydney, NSW01-2020
Skills
- Sales & Business Development
- Customer Relationship Management (CRM - Salesforce)
- Lead Generation & Prospecting
- Contract Negotiation & Closing Deals
- Sales Forecasting & Reporting
- Market Research & Competitive Analysis
- Team Leadership & Training
- Strong Communication & Presentation
- Customer Service & Issue Resolution
- Client Retention & Engagement
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Sales team training
- Sales expertise
- Client relationship management
- Account management
Certification
- RSA and RCG Certified
- Working with Children Check
- Full Driver’s License
Languages
Hindi
Native or Bilingual
Timeline
Owner
The Immigrant by AJ
03.2024 - 10.2025
Customer Service/Account Manager
St John Head Office
04.2023 - 11.2023
Senior Company Account Manager
Lawpath
05.2022 - 05.2023
Sales Development Representative (Full-time)
Selling Simplified
02.2022 - 05.2022
Sales Development Representative (Full-time)
Tyro Payments
09.2021 - 02.2022
Health Service Representative
St John Ambulance
07.2021 - 10.2021
Student Ambassador (Casual)
Australian Catholic University
03.2021 - 12.2021
Pick Packer (Casual)
Hello Fresh (Cornerstone HR)
12.2020 - 12.2021
Crew Member (Casual)
Boost Juice
06.2020 - 12.2020
High School Diploma -
Richard Johnson Anglican School