Arishma Prasad

Key Responsibilities.

• Manage incoming inquiries, and act as a key point of contact for internal and external stakeholders.
• Provide high-level administrative support, including scheduling, document preparation, and resource coordination.
• Assist in the preparation of agendas, minutes, memos, and reports aligned with policies and standards.
• Support the team with proofreading, formatting, and maintaining accurate records and documentation.
• Liaise across teams to coordinate meetings, briefings, and approval workflows.
• Assist with basic finance administration, including preparing and issue invoices, reconcile accounts, and ensure financial accuracy using Xero
• Provision of dedicated end-to-end procurement services to various portfolios within the company.
• Assisting drafting and review of request for quotes, spending proposals and contracts under supervision.
• Assisting in the interpretation of legislation, policies and procedures and escalating when required.
• Contributing to improved operational practices, procedures and guidelines.

• Led reservations team to optimize booking operations and elevate service standards.
• Implementing sales strategies, utilizing revenue management techniques, and managing inventory to maximize occupancy and revenue.
• Managed reservation processes across direct and third-party platforms, ensuring accuracy in guest information.
• Resolved guest inquiries effectively while facilitating communication between departments.
• Ensuring a professional, courteous, and timely response to guest inquiries, and resolving complaints.
• Implementing sales strategies, utilizing revenue management techniques, and managing inventory to maximize occupancy and revenue.
• Assisted in implementing new procedures to enhance reservation workflow.
• Maintained comprehensive records of reservations and customer interactions.
• Trained and coached team members on customer service best practices.
• Monitored reservation system for updates and changes in bookings.

• Oversaw night audit function and preparation of daily financial reports.
• Managed emergency situations such as fires, medical emergencies or criminal activity.
• Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
• Coordinated staff schedules for optimal coverage and efficiency.
• Identified opportunities to improve efficiency of operations processes during the night shift.
• Conducted safety inspections to maintain compliance with regulations.
• Trained new team members on procedures and standards of service.
• Supervised night operations to ensure smooth guest experiences.
• Ensured compliance with local laws and regulations related to health, safety, or other areas.
• Promoted teamwork and quality service through communication and coordination with other departments.
• Created reports summarizing daily operations activities such as sales figures, cash flow management.
• Reviewed completed work to verify consistency, quality, and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Delivered exceptional customer service to enhance overall guest satisfaction.
• Worked collaboratively with internal and external stakeholders.
• Assisted guests with inquiries and provided information about property amenities.
• Managed reservation systems to streamline booking processes for guests.
• Implemented feedback processes to gather guest insights for service improvement.
• Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
• Researched competitive pricing strategies in order to remain competitive in the market.
• Collaborated with management team to develop new policies that would enhance the guest experience.
• Provided training sessions for new employees on customer service expectations.
• Monitored staff performance and provided feedback for improvement.
• Created reports summarizing key performance metrics related to guest satisfaction ratings.
• Tracked sales data to identify trends in customer preferences and make recommendations accordingly.

• Managed daily reservations and ensured accuracy of booking information.
• Trained and coached team members on customer service best practices.
• Coordinated with various departments to optimize guest experience.
• Processed invoices, purchase orders and other financial transactions in accordance with company policies.
• Prioritized helpdesk and service requests received from internal customers.
• Handled customer inquiries and resolved issues promptly through effective communication.
• Developed staff schedules to meet operational needs effectively.
• Conducted regular staff meetings to discuss performance goals and objectives.
• Performed administrative tasks such as filing documents or processing payments.
• Implemented strategies to increase revenue through up-selling techniques.
• Directed booking operations for 700 serviced apartments, optimizing third-party platform performance while maintaining seamless in-house operations.
• Delivered detailed performance reports, providing valuable insights into revenue trends and occupancy rates to support strategic management decisions.
• Worked closely with vendors to negotiate better rates for corporate clients.
• Generated monthly financial statements for management review.
• Implemented strategies to support customer service delivery.

• Supervised daily operations to ensure guest satisfaction and service quality.
• Managed guest inquiries and resolved issues to maintain a positive experience.
• Coordinated staff schedules to optimize workforce efficiency and coverage.
• Provided training sessions for new staff members on company policies and procedures.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Coordinated meetings and maintained schedules for senior management.
• Processed invoices and maintained accurate financial records consistently.
• Coordinated with vendors to resolve billing discrepancies promptly.
• Monitored cash flow and updated financial databases accurately.
• Supported audits by organizing documentation and responding to inquiries.
• Provide excellent service to stakeholders and build strong relationships based on trust, collaboration and professionalism.
• Communicated with team members to streamline accounting procedures effectively.
• Supported team communication through email correspondence and meeting notes.

• Handled guest inquiries and resolved issues promptly and professionally.
• Collaborated with other departments to enhance guest experience and efficiency.
• Monitored inventory levels for supplies and requested reorders as needed.
• Implemented safety procedures to ensure a secure environment for guests and staff.
• Prepared detailed reports concerning operational activities for senior management review.
• Analyzed customer feedback surveys to identify areas for improvement in service delivery.
• Implemented new processes or procedures as required by management or regulatory bodies.
• Investigated incidents or reported violations of company policy promptly and objectively.
• Maintained up-to-date records of employee attendance, leave requests, overtime hours worked.
• Managed communication between stakeholders to ensure project alignment and progress.
• Developed and implemented operational procedures for enhanced efficiency.
• Trained and mentored staff in best practices for business support functions.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory by checking stock to determine inventory level.