Arishma Prasad
Gowanbrae
Summary
Dedicated professional with a proven track record in delivering exceptional customer service. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
A & E Direct Consulting
04.2025 - Current
- Manage incoming inquiries, and act as a key point of contact for internal and external stakeholders.
- Provide high-level administrative support, including scheduling, document preparation, and resource coordination.
- Assist in the preparation of agendas, minutes, memos, and reports aligned with policies and standards.
- Support the team with proofreading, formatting, and maintaining accurate records and documentation.
- Liaise across teams to coordinate meetings, briefings, and approval workflows.
- Assist with basic finance administration, including preparing and issue invoices, reconcile accounts, and ensure financial accuracy using Xero.
- Provision of dedicated end-to-end procurement services to various portfolios within the company.
- Assisting drafting and review of request for quotes, spending proposals and contracts under supervision.
- Assisting in the interpretation of legislation, policies and procedures and escalating when required.
- Contributing to improved operational practices, procedures and guidelines.
Reservations Supervisor
Novotel Sunshine Coast Resort
06.2022 - 04.2025
- Led reservations team to optimize booking operations and elevate service standards.
- Implementing sales strategies, utilizing revenue management techniques, and managing inventory to maximize occupancy and revenue.
- Managed reservation processes across direct and third-party platforms, ensuring accuracy in guest information.
- Resolved guest inquiries effectively while facilitating communication between departments.
- Ensuring a professional, courteous, and timely response to guest inquiries, and resolving complaints.
- Assisted in implementing new procedures to enhance reservation workflow.
- Maintained comprehensive records of reservations and customer interactions.
- Trained and coached team members on customer service best practices.
- Monitored reservation system for updates and changes in bookings.
Night Manager
Sofitel Noosa Pacific Resort
07.2021 - 07.2022
- Oversaw night audit function and preparation of daily financial reports.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Coordinated staff schedules for optimal coverage and efficiency.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Conducted safety inspections to maintain compliance with regulations.
- Trained new team members on procedures and standards of service.
- Supervised night operations to ensure smooth guest experiences.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Guest Experience Leader
The Trawool Estate
07.2020 - 07.2021
- Delivered exceptional customer service to enhance overall guest satisfaction.
- Worked collaboratively with internal and external stakeholders.
- Assisted guests with inquiries and provided information about property amenities.
- Managed reservation systems to streamline booking processes for guests.
- Implemented feedback processes to gather guest insights for service improvement.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Researched competitive pricing strategies in order to remain competitive in the market.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Provided training sessions for new employees on customer service expectations.
- Monitored staff performance and provided feedback for improvement.
- Created reports summarizing key performance metrics related to guest satisfaction ratings.
- Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
Reservations Supervisor
City Tempo
08.2019 - 07.2020
- Managed daily reservations and ensured accuracy of booking information.
- Trained and coached team members on customer service best practices.
- Coordinated with various departments to optimize guest experience.
- Processed invoices, purchase orders and other financial transactions in accordance with company policies.
- Prioritized helpdesk and service requests received from internal customers.
- Handled customer inquiries and resolved issues promptly through effective communication.
- Developed staff schedules to meet operational needs effectively.
- Conducted regular staff meetings to discuss performance goals and objectives.
- Performed administrative tasks such as filing documents or processing payments.
- Implemented strategies to increase revenue through up-selling techniques.
- Directed booking operations for 700 serviced apartments, optimizing third-party platform performance while maintaining seamless in-house operations.
- Delivered detailed performance reports, providing valuable insights into revenue trends and occupancy rates to support strategic management decisions.
- Worked closely with vendors to negotiate better rates for corporate clients.
- Generated monthly financial statements for management review.
- Implemented strategies to support customer service delivery.
Duty Manager
Nalagi Hotel
06.2017 - 07.2019
- Supervised daily operations to ensure guest satisfaction and service quality.
- Managed guest inquiries and resolved issues to maintain a positive experience.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Provided training sessions for new staff members on company policies and procedures.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Coordinated meetings and maintained schedules for senior management.
- Processed invoices and maintained accurate financial records consistently.
- Coordinated with vendors to resolve billing discrepancies promptly.
- Monitored cash flow and updated financial databases accurately.
- Supported audits by organizing documentation and responding to inquiries.
- Provide excellent service to stakeholders and build strong relationships based on trust, collaboration and professionalism.
- Communicated with team members to streamline accounting procedures effectively.
- Supported team communication through email correspondence and meeting notes.
Senior Duty Manager
Tanoa International Hotel
07.2014 - 06.2017
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with other departments to enhance guest experience and efficiency.
- Monitored inventory levels for supplies and requested reorders as needed.
- Implemented safety procedures to ensure a secure environment for guests and staff.
- Prepared detailed reports concerning operational activities for senior management review.
- Analyzed customer feedback surveys to identify areas for improvement in service delivery.
- Implemented new processes or procedures as required by management or regulatory bodies.
- Investigated incidents or reported violations of company policy promptly and objectively.
- Maintained up-to-date records of employee attendance, leave requests, overtime hours worked.
- Managed communication between stakeholders to ensure project alignment and progress.
- Developed and implemented operational procedures for enhanced efficiency.
- Trained and mentored staff in best practices for business support functions.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Bachelor of Commerce - Management
University Of The South Pacific
Fiji Islands01.2016
Diploma - Tourism And Hotel Management
Fiji National University
Fiji Islands10.2013
Certificate in Hospitality Operations -
Fiji National University
Fiji Islands11-2011
Skills
- Customer focused
- Communication
- Self-motivated
- Problem Solving
- Adaptability
- Positive Attitude
- Leadership
- Time Management
- Critical Thinking
- Conflict Resolution
- Attention to Detail
- Interpersonal Skills
- Data entry
- Computer skills
- Office administration
LANGUAGES
English: Full Professional
Hindi: Full Professional
Fijian: Limited
Japanese: Limited
Timeline
Administrative Assistant
A & E Direct Consulting
04.2025 - Current
Reservations Supervisor
Novotel Sunshine Coast Resort
06.2022 - 04.2025
Night Manager
Sofitel Noosa Pacific Resort
07.2021 - 07.2022
Guest Experience Leader
The Trawool Estate
07.2020 - 07.2021
Reservations Supervisor
City Tempo
08.2019 - 07.2020
Duty Manager
Nalagi Hotel
06.2017 - 07.2019
Senior Duty Manager
Tanoa International Hotel
07.2014 - 06.2017
Bachelor of Commerce - Management
University Of The South Pacific
Diploma - Tourism And Hotel Management
Fiji National University
Certificate in Hospitality Operations -
Fiji National University
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