Aristomenis Andrikopoulos
Lynbrook,VIC
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with over 10 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
16
16
years of professional experience
Work History
Branch Manager
Stonemart Memorials
Springvale, Victoria
03.2017 - Current
- Identified opportunities for process improvement initiatives within the branch.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Created financial management mechanisms to minimize financial risk to business.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Salesperson
SMCT
Springvale, Victoria
07.2011 - 02.2017
- Improved overall customer purchasing experiences to promote steady revenue.
- Monitored customer order process and addressed customer issues.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Contacted new and existing customers to outline benefits of products.
- Collaborated with team members to develop effective sales plans.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
Sales Manager
Stockdale & Leggo
Ferntree Gully, Victoria
02.2008 - 06.2011
- Identified and developed new markets for products or services.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Resolved customer complaints regarding sales and service.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Implemented process changes designed to streamline workflow within the department.
- Developed and implemented sales strategies to increase market share.
Education
High School Diploma -
12-1984
Skills
- Customer Service
- Relationship Building and Management
- Operational Reports
- Branch Operations Management
- Coaching and Mentoring
- Work Prioritization
- Performance Reviews
- Sales Professional
- Excellent Communication Skills
- Key Performance Indicators
- Team Player
Languages
Greek
Professional
Timeline
Branch Manager - Stonemart Memorials
03.2017 - Current
Salesperson - SMCT
07.2011 - 02.2017
Sales Manager - Stockdale & Leggo
02.2008 - 06.2011
Springvale High Scool - High School Diploma,