ARISTOTLE TULIAO ARTICULO
Morley
Summary
Results-driven professional with over 13 years of experience in customer service, sales support, and operations management. Adept at resolving complex customer inquiries, streamlining processes, and leading teams to achieve organizational goals. Recognized for excellence in leadership and problem-solving. Proven ability to manage cross-departmental tasks while maintaining high service standards.
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Service Agent (Night Audit)
Ingot Hotel
07.2025 - Current
- Process end-of-day financial reconciliation for 200+ rooms using OPERA Cloud PMS.
- Conduct nightly security checks, manage late check-ins/early departures, and resolve after-hours guest concerns.
- Enforce RSA compliance for night bar service and FoodSafe standards for overnight dining.
- Prepare morning audit reports for management with high accuracy.
- Designated driver for hotel shuttle, airport pick up, and transfer.
Housemen (Housekeeping Department)
Ingot Hotel
10.2024 - 07.2025
- Maintain cleanliness and operational efficiency in assigned areas, ensuring adherence to hygiene standards.
- Assist with laundry, waste disposal, and restocking of supplies to support seamless daily operations.
- Collaborate with team members to address urgent maintenance requests and guest needs.
Senior Concierge Executive
Lendlease
05.2013 - 10.2021
- Led a team in managing customer support, resolving complaints, and ensuring high service standards.
- Oversaw concierge desk operations, including SISTIC ticket sales, lost and found, and first aid assistance.
- Developed and executed annual budgets while onboarding and training new staff.
- Managed safety compliance records and coordinated mall promotions to enhance customer engagement.
- Key Achievement: Awarded Employee Excellence Award, South East Asia (2015) for outstanding performance.
Customer Service Executive – Sales Support / Channel Management CSR
Cummins Sales and Service Philippines, Inc.
03.2011 - 03.2013
- Handled sales inquiries, quotations, and customer orders, ensuring seamless transactions.
- Managed logistics, shipping documentation, and payment tracking for timely deliveries.
- Processed workshop service requests and maintained accurate cost profiles for equipment pricing.
Project Coordinator
Cummins Sales and Service Philippines, Inc.
05.2008 - 02.2011
- Coordinated sales proposals and international purchase orders, optimizing procurement processes.
- Conducted inventory inspections and ensured efficient customer delivery schedules.
- Assisted in sales forecasting and market analysis to support business growth.
Education
Bachelor of Science - Electronics and Communication
University of Saint Louis
01.2007
Skills
- Night Audit Operations (OPERA Cloud PMS)
- Front Office Management & Guest Relations
- Food Safety Compliance (FoodSafe Certified)
- Responsible Alcohol Service (SITHFAB021 RSA)
- Financial Reconciliation & Reporting
- Housekeeping & Facility Maintenance Coordination
- Emergency Response (HLTAID009/010/011 Certified)
- Multilingual: English (Fluent), Filipino (Native)
- Writing and verbal communication
- Listening skills
- Data entry proficiency
- Guest communication
- Team player mentality
- Guest complaint resolution
Certification
- RSA SITHFAB021 Provide responsible service of alcohol Issued On: 31/07/202
- Environmental Health Australia FoodSafe® Food Handler Training Program July 21, 2025
- HLTAID009/010/011 (CPR, Emergency Life Support, First Aid) – FirstAidPro Australia (2024)
- AED Familiarization & Occupational First Aid – Singapore First Aid Training Centre (2013, 2015, 2017)
- Effective Business Writing & CRM Training – Cole Hopkins Consultants & Guthrie Jensen (2008, 2012)
- AutoCAD & Color Rendering (Level I & II) – Microcadd, Philippines (2008)
Languages
English (Fluent)
Filipino (Native)
Timeline
Guest Service Agent (Night Audit)
Ingot Hotel
07.2025 - Current
Housemen (Housekeeping Department)
Ingot Hotel
10.2024 - 07.2025
Senior Concierge Executive
Lendlease
05.2013 - 10.2021
Customer Service Executive – Sales Support / Channel Management CSR
Cummins Sales and Service Philippines, Inc.
03.2011 - 03.2013
Project Coordinator
Cummins Sales and Service Philippines, Inc.
05.2008 - 02.2011
Bachelor of Science - Electronics and Communication
University of Saint Louis
Awards
Employee Excellence Award, South East Asia – Lendlease (2015), Leadership Award – University of Saint Louis (2006)
Disclaimer
I certify that all information is true and correct to the best of my knowledge and belief. Sgd. ARISTOTLE T. ARTICULO Applicant
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