Highly motivated student offers history of increasing customer satisfaction and loyalty through outstanding customer
service. Skilled in handling customer inquiries, solving customer issues, and providing excellent customer service.
Possesses a strong knowledge of customer service principles and best practices. Core Skills
Communication - Effectively addressed and resolved customer inquiries, concerns, and issues in a timely and
effective manner, achieving a customer satisfaction
Time Management - Demonstrated the ability to prioritize tasks, meet deadlines, and maintain a high level of
productivity in both academic and professional settings.
Teamwork - Collaborating with colleagues, I actively participated in tasks such as scanning items, processing
payments, and engaging with customers.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Coles Ingleburn
Sydney, NSW
10.2020 - Current
Demonstrated strong verbal communication skills by assisting customers over via providing information, resolving
requests, and processing payment
Displayed professionalism when dealing with difficult customers by remaining calm under pressure
Advised customers with product selection, order entry, and payment processing
Developed an extensive knowledge of company products, services, and policies to answer customer questions.
AMBASSADOR FOR GENDER EQUITY, University of Technology Sydney, UTS
Sydney, NSW
07.2023 - Current
Connected students with accessing various program and institutional resources
Volunteered in community outreach activities to promote UTS.
TUTOR, Bullseye Education ingleburn
Sydney, NSW
02.2022 - 02.2022
Patiently instructed students
Research Skills
Critical thinking
Problem solving
Education
NSW Higher School Certificate - undefined
Beverly Hills Girls High School
January 2025
Higher School Certificate - undefined
December 2022
Diploma of Innovation - undefined
University of Technology Sydney (UTS)
Timeline
AMBASSADOR FOR GENDER EQUITY, University of Technology Sydney, UTS
Customer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, IncCustomer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, Inc
Zone customer service specialist , Bilingual customer service associate at Sherwin WilliamsZone customer service specialist , Bilingual customer service associate at Sherwin Williams