Anchal Bharati
Bentleigh
Summary
Professional retail associate with practical experience in customer service, inventory management, and sales support. Adept at team collaboration and adapting to dynamic environments, consistently ensuring reliable service and attention to detail. Skilled in operating point-of-sale systems, maintaining clean and organized store displays, and assisting customers with product inquiries and purchases. Known for delivering consistent results and contributing to positive and efficient work atmosphere.
Overview
17
17
years of professional experience
Work History
Store Attendant
United Petroleum
06.2025 - Current
- Managed inventory levels, ensuring stock availability and accuracy for customer satisfaction.
- Trained new staff on operational procedures, promoting efficiency and teamwork.
- Implemented process improvements that enhanced workflow and reduced wait times for customers.
- Oversaw daily store operations, maintaining high standards of cleanliness and organization.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Boosted sales through effective product recommendations and upselling techniques tailored to individual customer needs.
Front of House Employee
Krishna Indian Restaurant
01.2014 - 02.2025
- Managed front-of-house operations, coordinating staff schedules and workflow efficiency.
- Developed and implemented strategies for improving guest engagement and retention.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and reports.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Housekeeping Room Attendant
Mountain Valley View Hotel
11.2011 - 10.2013
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Retail Worker
Vishal Mega Mart
02.2009 - 10.2011
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Education
High School Diploma -
Govt Senior Secondary School Sunni
03.2008
Bachelor of Arts - Software Systems
Shimla University
Shimla, India09-2011
Skills
- Team building
- Attention to Detail
- Stock replenishment
- Store maintenance
- Calm Under Pressure
- Fluent in Hindi
- Dependable and Responsible
- Guest Relations
- Customer service
- Attention to detail
- Cash handling proficiency
Languages
Hindi
Full Professional
Timeline
Store Attendant
United Petroleum
06.2025 - Current
Front of House Employee
Krishna Indian Restaurant
01.2014 - 02.2025
Housekeeping Room Attendant
Mountain Valley View Hotel
11.2011 - 10.2013
Retail Worker
Vishal Mega Mart
02.2009 - 10.2011
High School Diploma -
Govt Senior Secondary School Sunni
Bachelor of Arts - Software Systems
Shimla University
Personal Information
I am a mother of 2 girls and my husband owns his own business and i am looking for some part-time work whilst the kids are at school and build some more experience within large companies.