Arju Adhikari
Croydon,Australia
Summary
A proactive and approachable student body representative of Macquarie Business School and a current Master of Business Analytics student. With experience running my own small business and working in managerial team, I bring a strong foundation in customer service, administration, and team communication. I've developed the ability to manage client relationships, lead under pressure, and deliver seamless task coordination in fast-paced environments. I thrive on helping others, whether it’s representing the students or resolving inquiries with care and clarity. I’m passionate about creating an inclusive experience and excited to bring my skills, empathy, and energy into a student support role where I can make a real impact.
Overview
5
5
years of professional experience
Work History
Team Member - Events
Crown Resorts Pvt. Ltd.
08.2024 - Current
- Provided exceptional customer service to event attendees, promptly addressing inquiries and resolving issues to ensure a positive experience
- Maintained clear and effective communication with clients and event attendees, ensuring their needs are met
- Ensured precise execution of event tasks, adhering to strict six standards and timelines
- Collaborated effectively with event planning teams and operations teams to support the smooth running of events such as wedding receptions, conferences, and private events and meetings
- Collaborated closely with the client’s point of contact, such as servicing bridal teams at wedding receptions, ensuring their requirements are fulfilled before being requested
- Led agency-based staff during events, ensuring tasks were completed correctly, on time, and with high attention to detail, reflecting Crown’s service standards
Color Lab Manager - Contract
Match My Makeup
10.2024 - 10.2024
- Coordinated cross-functional teams (business, tech, and admin) to ensure smooth operations and daily tasks execution
- Managed high-volume product scanning and color matching to ensure timely delivery across multiple brands
- Provided customer service by addressing inquiries and resolving color matching errors efficiently using technology
- Maintained high attention to detail to ensure accurate data handling and consistency in color matching
- Prioritized tasks based on brand value to optimize workflow and meet deadlines
Co-Founder | CEO
Orabelle Pvt. Ltd.
01.2020 - 07.2024
- Founded a purpose-driven jewelry brand blending traditional Nepali techniques with modern design, supporting local artisans and preserving cultural heritage
- Led a cross-functional team of 8–9 members across product development, operations, and marketing, ensuring smooth coordination and on-time delivery
- Managed stakeholder communication and lead campaign launches, improving engagement and brand visibility
- Provided responsive customer support and managed order fulfillment processes to ensure timely, accurate service
- Handled legal registration, policy development, and internal audits to ensure compliance and operational efficiency
- Oversaw digital platforms, increasing customer interaction and turning social media into a major revenue driver
- Developed strong leadership, communication, and administrative skills through collaboration with diverse clients ranging from clothing brands, influencers, production teams, models and production house
Product Manager
Aloi Pvt. Ltd.
07.2023 - 07.2024
- Collaborated with cross-functional teams to facilitate the identification of borrowers, vendors, and finance partners with strategic goals, ensuring seamless coordination across departments within the company
- Conducted detailed market research and user analysis to shape product strategy to extend product service ranges to different local areas of Nepal
- Built the ecosystem to collaborate with the Nepalese local government (municipality, sub-metropolises) to facilitate a financial literacy program and drive training programs
- Successfully planned and managed Aloi’s National Geographic-supported event, “Greener Investment, Charged Future: Celebrating Nepal’s Electric Mobility.”
- Tracked key product metrics to evaluate monthly revenue and quarterly budgeting; private investor fund and reporting on outcomes to company board members and stakeholders
Graphics Designer
I am the Gardener
12.2019 - 02.2022
- Created clear, user-friendly digital materials to support brand messaging and customer communication
- Worked closely with marketing and product teams to deliver assets on deadline, maintaining brand consistency
- Applied strong attention to detail while managing multiple design tasks in a fast-paced environment
- Supported campaign rollouts with visually effective content that enhanced user engagement and information delivery
- Developed efficient workflows for design requests, improving turnaround time and internal coordination
Education
Master in Business Analytics -
Macquarie University
08-2026
BSc (Hons) Computing -
Leeds Beckett University
07-2023
High School -
Trinity International College
04-2019
Skills
- Customer Service
- Administration Support
- Leadership
- Effective Communication
- Cross-Team Collaboration
- Event Coordination & Organization
- Technical Software & Tools
- Problem Solving
- Attention to Details
- Team Collaboration
- Empathy & Interpersonal Skills
- Support Systems Management
- Cultural Awareness and Inclusivity
- Task Prioritization
LEADERSHIP & VOLUNTEER EXPERIENCE
Elected Student Body Representative, Macquarie Business School (2025–2026)
- Advocate for student interests and addressing concerns.
- Effectively communicate with university staff to address concerns and propose improvements.
- Support and promote inclusive student initiatives.
- Assist in planning and executing student events.
Mentee - MQ Mentor, Macquarie University (2024, Session 2)
- Actively participated in mentoring sessions for academic and professional development
- Engaged in networking and collaboration opportunities through MQ events
- Received guidance on university life, career planning, and skill-building
- Developed confidence, communication, and goal-setting strategies
Project Management Team Leader – Leeds Beckett University - 2023
School House President – Bagmati Boarding School (2016–2017)
Summer Holiday Extra Activities Assistant (Volunteer) – Baal Uddar School, Kathmandu
Timeline
Color Lab Manager - Contract
Match My Makeup
10.2024 - 10.2024
Team Member - Events
Crown Resorts Pvt. Ltd.
08.2024 - Current
Product Manager
Aloi Pvt. Ltd.
07.2023 - 07.2024
Co-Founder | CEO
Orabelle Pvt. Ltd.
01.2020 - 07.2024
Graphics Designer
I am the Gardener
12.2019 - 02.2022
Master in Business Analytics -
Macquarie University
BSc (Hons) Computing -
Leeds Beckett University
High School -
Trinity International College
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