Arju Poudel
Rockdale,NSW
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Harris Scarfe
12.2023 - Current
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Cafe / Front End Team Member
Woolworths Metro
03.2023 - Current
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Trained new cafe workers in sales, customer service, and safety.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Education
Jyoti Tamang, Front-end Assistant Manager
Woolworths MetroSkills
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Customer inquiries
- Refund handling
- Verbal Communication
- Time management abilities
- Merchandise displays
- Customer service excellence
Timeline
Customer Service Cashier
Harris Scarfe
12.2023 - Current
Cafe / Front End Team Member
Woolworths Metro
03.2023 - Current
Jyoti Tamang, Front-end Assistant Manager
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