Arjun Beerapu
Riverstone,NSW
Summary
Dedicated Industry Professional skilled in growing sales and improving stakeholder relations. Strategically minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Implementing new initiatives. Involved in the recruitment of new staff. Praise team members and create a positive working environment. Ensuring all administrative records are entered and updated correctly. Providing prompt and accurate information on individual performance Evaluated independent data and formulated cost estimates Proven track record of achieving and exceeding sales targets. Ability to provide HR advice and manage cases Ability to research, identify and develop solutions to problems Ability to convey and explain information.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Manager
Retinue
03.2023 - 02.2024
- Prospecting: Identify decision-makers
Form relationships & build awareness of the Retinue product & brand
- Leadership: Track the pipeline of prospects in all phases of relationship
- Scale: Experiment with different sales strategies
Develop and implement best practices to increase sales productivity
- Collaboration: Work with internal teams to assess new capabilities needed to effectively serve new clients
- Learning: Developing deep product and industry knowledge
- Channel verticals: Develop and execute on strategy
- Teams: Manage team of project leads from prospecting to close
- Data & Technology: Use data, technology, and insights to sell Retinue product suite into select clients
Business Development Manager
ANZ Info-Tech
01.2022 - 10.2022
- Appointed as a Business Development Manager to expand Info-Tech footprint across ANZ
- Build the ANZ business from the ground up
- Oversee redevelopment of the platform to suit ANZ
- Assist with Recruit, develop and lead 5 Australian team members
- Develop and execute Sales and Marketing strategies
- Produce ANZ processes, collateral and material
- Weekly Sales, Marketing, Product and Partnerships meetings
- Manage Product Roadmap
- Report on all aspects of the business
- Manage Sales pipelines and forecast
- Manage Sales and Partnership teams Achievements
- Successful launch of Info-Tech ANZ
- Presence of Sydney office and team
- ANZ Compliant platform
- Onboarding over 50 new customers in 4 months
- Over 200,000 in revenue and 650K pipeline.
Business Sales Partner
Employsure
01.2016 - 01.2022
- Employsure empowers employers, providing them with knowledge and strategies to ensure fairness and safety in workplace, something which is fundamental to business success
- Responsibilities include selling into Small to Medium Enterprises, cold-calling and following up on warm leads
- Liaising directly with Directors and decision-makers, including HR teams where necessary
- Booking meetings to introduce Employsure services and managing BDM diaries
- Constantly sourcing new opportunities and managing pipeline
- Building relationship with internal BDMs
- Follow-up calls
Retention Specialist
ANZ/ONEPATH
07.2015 - 01.2016
- Provide Customer Service to policy holders through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
- Services existing policies including new sales, renewal retention, changes, cancellations, reinstatements and policy processing
- Interact with clients, in timely and effective manner, assuring resolution of client issues
- Maintain strong prospect and client relationships by professionally interacting and communicating with them in positive fashion at all times and delivering high quality service
- Regularly review renewals to assist in maintaining persistency as well as examine requests for policy review, cancellation and endorsements with a focus on retaining business
- Analyze policy to enhance retention and better meet needs of the consumer
- Counsel policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs for sufficient protection against risks covered by Life and Income insurance
- Make appropriate recommendations and/or changes to policy and gain policyholder acceptance to process changes
- Develop and maintain specific personal lines insurance knowledge of all states and carrier products within ANZ/ONEPATH to effectively counsel insurance customers.
Customer Service Officer
Peakbound Holdings
03.2013 - 06.2015
- The primary role of the position is to provide value-added services to ANZ Smart choice Super Customers
- This information is to be provided in a context that empowers ANZ Customers to make prudent decisions and take appropriate actions in relation to their superannuation
- Generate 'qualified' referrals for Insurance products for other campaigns
- Maintain a record of member interactions and activity completed for future planning and reporting purposes
- Ensure the achievement of minimum target levels (as determined on an annual basis by Manager)
- Provide general superannuation information to members and their spouses, and provide Customers with individually tailored information on superannuation options, entitlements and strategies to allow them to make informed decisions about their superannuation
- Accurate inputs, using a combination of Member Services tools or other similar systems and manual calculations within approved assumptions and methods in order to meet the needs of the Customer; and Quality peer auditing of interview items including calculations, to ensure procedures and methods are adhered to and that responses meet the needs of the member
- Maintain up-to-date working knowledge of ANZ superannuation offerings, relevant legislation, Centrelink and ATO rules and any developments in these areas to ensure information provided to members is accurate and current
- Identify and act on opportunities to promote and value-add ANZ products and services to members and their partner
- Other relevant duties as directed.
Senior Sales and Service Consultant
Global Visas
01.2010 - 02.2013
- Preparing daily workloads for staff & co-ordinating the daily allocation of work for a team of 12 consultants
- Motivating the team to achieve high standards and KPI targets
- Handling new client complaints and acting as the face of the business
- Dealing with and resolving problems and issues which arise
- Working with the sales and marketing team to drive sales forward
- Mentoring and training all staff
- Monitoring & reporting on standards & performance targets
- Arranging & chairing weekly team meetings, focusing on targets & achievements.
Customer Service (Tech Associate)
Virgin Mobile and Broadband services
01.2008 - 01.2009
- Resolve all technical queries on broadband connections, WIFI networks, etc
- Resolving all queries efficiently and with a high standard of service
- Troubleshoot to establish workable solutions
- Handle all 'actions' in line with policies and procedures
- Strive to resolve customer issues on the 1st call
- Schedule Adherence (i.e., adherence to roster)
- Occupancy targets as determined by management
- Quality Standard as determined by management
- Contact record notes at greater than or equal to the number of calls
- Adhere to commitments to call back customers within agreed timescales
- Capture accurate customer data in line with the policies and procedures
- Where appropriate liaise with 3rd party vendors
- Feedback from internal and external sources
- Promote product launch to potential customer
- Provide documentation of the process
- Taking responsibility for error on calls and ensuring corrective action
- Coordinate activities between my process and the Management.
Customer Service Representative
Custom Call
01.2007 - 01.2008
- Coach and mentor new team members, answer questions, and provide assistance
- Analyze, research, and resolve cases that have been logged into the case management system
- Working in an efficient and effective manner and respond to the customer in a professional manner
- To understand, interpret, and explain Customcall policies and guidelines
- Follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards.
Customer Service Representative
American Express
01.2005 - 01.2006
- Effective objection handling by understanding customer needs and active listening
- To provide high quality customer driven service that creates clear water between AMEX and its competitors
- Committed to error-free quality service to minimize the risk to the bank and its customers
- Enabling the team performance through motivation, support and guidance and planning and implementation on a regular basis
- Have taken initiative within the management group to reduce the error percentage, which had a positive result
- Maintaining a balance between Quality referrals and Quality service while managing to achieve the stipulated Average Handling Time.
Education
National College of Multimedia And Technology
12.2002
Mount Albert Grammer School
12.2001
Skills
- SYSTEM SKILLS
- Operating Systems: Windows 7, Windows Vista, Windows XP, SAP
- Proven ability to manage through others Strong decision making and problem-solving skills
- Able to motivate and lead others in a team environment
- Excellent communication skills, both written and verbal
- Ability to build rapport and trust quickly with work colleagues
- Able to prioritize tasks and workloads in order of importance
- Track record of delivering results with deadlines
Certification
MCSE
Affiliations
- NCMT - Studied at the National college of multimedia and technology
- MCSE - Qualified Microsoft certified system engineer - 2001
Timeline
Business Development Manager
Retinue
03.2023 - 02.2024
Business Development Manager
ANZ Info-Tech
01.2022 - 10.2022
Business Sales Partner
Employsure
01.2016 - 01.2022
Retention Specialist
ANZ/ONEPATH
07.2015 - 01.2016
Customer Service Officer
Peakbound Holdings
03.2013 - 06.2015
Senior Sales and Service Consultant
Global Visas
01.2010 - 02.2013
Customer Service (Tech Associate)
Virgin Mobile and Broadband services
01.2008 - 01.2009
Customer Service Representative
Custom Call
01.2007 - 01.2008
Customer Service Representative
American Express
01.2005 - 01.2006
National College of Multimedia And Technology
Mount Albert Grammer School
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