ARJUN BHABRA
North Sydney,Australia
Summary
Proven leader, proficient in Customer Service and International Business. Passionate and motivated, with a drive for excellence with over 9 years in Sales and Administrative positions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Citrus Group - Woolworths Head Office
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Office Works
08.2023 - Current
- Having worked in the similar environment in London, UK, I brought my expertise to the company and helped achieved the targets easily.
- Worked in different segments like technology, stationery, and receiving & operations.
- Managed to hit the sales targets
Operations Co-Ordinator
Zara
08.2023 - Current
- Day to day operations of the company
- Good communication skills between various sectors of the company
- Being a fast-paced environment, have been able to process information quickly and implemented as necessary
- Being a good team player as it is a multi-cultural environment
- Provide training to the new recruits in the company as and when necessary
Business Sales Consultant
Peninsula
02.2024 - 11.2024
- Exceeded quarterly sales quotas consistently through diligent prospecting efforts and effective time management skills.
- Communicate effectively with customers to understand their concerns and provide satisfactory results through end-to-end complaint handling.
- Investigate complaints thoroughly to determine root cause and work closely with management in handling technical matters.
- Implement effective solutions to resolve issues and restore customer satisfaction.
Call Centre Agent
Insight
06.2023 - 08.2023
- Have experience in over 800+ cliental in cold calling
- Helped me adapt in dealing with customers’ rejection and trying to find alternative routes around that.
- Studied and learnt how to adapt to various scenarios in that moment
Sales Representative
JB Hi-Fi
11.2022 - 05.2023
- Achieved highest KPI in the store for the time worked there and this included sales and add-ons.
- Adapted quickly to fast paced tech-based environment
- Dealt with diverse group of individuals
Co - Founder / Director
Diani Trading Limited
03.2017 - 10.2022
- Co-founded the company to focus on international commodity procurement and supply.
- Specifically tasked to carry out market research and create cross border brand awareness.
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
- Develop pricing strategies, balancing firm objectives and customer satisfaction.
- Initiate market research studies or analyse their findings.
- Consult with product development personnel on product specifications such as design, colour, or packaging.
- Conduct economic or commercial surveys to identify potential markets for products or services.
Supervisor
Ryman Stationery
01.2015 - 10.2022
- Confer with potential customers regarding stationery needs and advise customers on types of stationery and office materials to purchase while providing the best possible customer service.
- Monitor customer preferences to determine focus of sales efforts.
- Resolve customer complaints regarding sales and service.
- Constantly working in synergy with all team members to ensure customer satisfaction while maintaining aesthetics of the store and maintaining general health and safety procedures.
- Continually meeting and going beyond sales targets provided.
Labourer
Ashjan Ltd.
03.2013 - 01.2015
- Construction firm where quick thinking and technical skills were constantly required as projects were completed at a very fast pace.
- Quickly learnt new skills such as: tiling, painting, flooring and material procurement and delivery.
- Clean or prepare construction sites to eliminate possible hazards.
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
Harrow International Business School
09.2011 - 09.2012
- Create, maintain and enter information into databases.
- Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements.
- Use computers for various applications, such as database management or word processing.
Inventory and Dispatch
Aerospheres Limited
07.2011 - 07.2011
- Summer holiday work experience which required me to prepare documents, such as work orders, delivery orders, to route materials.
- Examine shipment contents and compare with records such as manifests, invoices or orders to verify their accuracy.
- Record shipment data, such as weight, charges, space availability, damages or discrepancies, for reporting, accounting or record-keeping purposes.
- Pack, seal, label or affix postage to prepare materials for delivery using hand tools, power tools or postage meters.
- Requisition and store shipping materials and supplies to maintain stock inventory.
Education
BSc (Hons) - International Business
Brunel University
07.2017
Diploma - BTEC
Harrow High School - Sixth Form
07.2014
GCSEs - undefined
Harrow High School
07.2012
Primary - Secondary - undefined
Oshwal Academy
11.2010
Skills
- Strong relationship-building abilities
- Experienced with computer applications
- Advanced problem solving
- Collaborative team member
- Effective verbal communication
- Customer service
- Active listening
- Demonstrated leadership abilities
Timeline
Customer Service Representative
Citrus Group - Woolworths Head Office
01.2025 - Current
Business Sales Consultant
Peninsula
02.2024 - 11.2024
Sales Representative
Office Works
08.2023 - Current
Operations Co-Ordinator
Zara
08.2023 - Current
Call Centre Agent
Insight
06.2023 - 08.2023
Sales Representative
JB Hi-Fi
11.2022 - 05.2023
Co - Founder / Director
Diani Trading Limited
03.2017 - 10.2022
Supervisor
Ryman Stationery
01.2015 - 10.2022
Labourer
Ashjan Ltd.
03.2013 - 01.2015
Harrow International Business School
09.2011 - 09.2012
Inventory and Dispatch
Aerospheres Limited
07.2011 - 07.2011
Diploma - BTEC
Harrow High School - Sixth Form
GCSEs - undefined
Harrow High School
Primary - Secondary - undefined
Oshwal Academy
BSc (Hons) - International Business
Brunel University
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