Arjun Chopra
Kewdale,WA
Summary
Proven leader in team management and customer engagement, I excelled at Kohli’s Waterfront Indian Restaurant by implementing strategies that enhanced service quality and efficiency. Skilled in POS systems and adept at conflict resolution, I boosted staff performance and customer satisfaction, fostering a positive and productive work environment.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Restaurant manager
Zambrero
Cloverdale, WA
02.2026 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Nandos
East Victoria Park, WA
09.2024 - 07.2025
- Coordinated inventory management and ordered supplies to ensure efficient kitchen operations.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled team.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Restaurant Manager
Kohli’s Waterfront Indian Restaurant
05.2022 - 05.2024
- Managed daily operations to enhance efficiency, consistency, and quality in food and service.
- Interviewed, selected, trained, and supervised staff to develop a skilled and cohesive team.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Engaged with customers to gather feedback and implemented changes that improved restaurant experience.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelors Of Intl. Tourism And Hotel Management - Hotel Management
Griffith University
Gold Coast, QLD06.2021
Skills
- Inventory management
- POS system operation
- Sales forecasting
- Customer Engagement
- Team Management
- Staff Management
- Training programs
- Conflict resolution
- Critical Thinking
- Adaptable
Certification
Responsible service of alcohol
Languages
- English
- Hindi
- Punjabi
References
Navjot singh kohli - Owner at Kohli’s Indian Waterfront Restaurant
Mobile - 0411969406
Aaron Nordahl - Area manager
Aaron.Nordahl@nandos.com.au
Timeline
Restaurant manager
Zambrero
02.2026 - Current
Restaurant Manager
Nandos
09.2024 - 07.2025
Restaurant Manager
Kohli’s Waterfront Indian Restaurant
05.2022 - 05.2024
Bachelors Of Intl. Tourism And Hotel Management - Hotel Management
Griffith University