Supervision of maintenance services and large subcontractor network for major housing project
- Service Delivery: Ensured effective delivery of contract maintenance services with daily supervision of subcontractor teams, managing multiple concurrent projects
- Team Leadership: Provided guidance and direction to client personnel and subcontractors, ensuring work was performed to specification and according to contractual KPIs
- Work Management: Supervised day-to-day work activities, managed appointment scheduling, and coordinated on-site maintenance activities across the portfolio
- Relationship Management: Built and maintained strong, collaborative relationships with contractors and clients based on trust, integrity, and open communication
- Compliance & Safety: Maintained unwavering focus on zero harm and promoted business culture aligned with organisational values
- Reporting: Undertaken weekly reporting on project scopes, work-in-progress, and sign-offs using data management systems
- Quality Assurance: Maintained oversight on work completion by staff and contractors to ensure satisfaction and resolution of deficiencies
- Microsoft 365 & WMS: Daily proficiency with Microsoft 365, WMS Portal, SharePoint, and Power BI