Arushi Madan Gulati
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and administration. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
SHAVERSHOP
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone as well as via emails.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Logged reports, expenses, receipts, and sales in company database.
- Utilized upselling techniques to promote additional products and increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Experience working with KPIs and targets.
Assistant Store Manager
Vero Moda & ONLY
04.2020 - 03.2022
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Operational Manager
Madan Enterprises
04.2018 - 02.2020
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Contributed to proposal and contract development, negotiations and meetings
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Directed day-to-day operations by spearheading implementation of short-term and longterm strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Monitored resource use to achieve set goals within budget constraints
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Motivated and evaluated
- Personnel for performance improvement and goal achievement
- Planned delivery routing, team workflows and promotional initiatives
- Analysed and controlled materials, supplies and equipment operational expenses.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Customer Service Representative
Mayne Rugs And Flooring
05.2022 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Experience working with MYOB.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
Education
Bachelor of Arts Economics Honours - Economics
University of Delhi
Delhi, India06.2019
Skills
- Team player with good organisational skills and the ability to manage multiple tasks at once
- Customer focussed inclusive of greeting customers, handling their queries on phone or in person
- Strong leadership skills with the ability to motivate and inspire a team
- Handling inquiries, calls, messages, and document preparation
- Honest, reliable and punctual
- Strong verbal and written communication skills
- High proficiency in Microsoft Suite-Excel, Outlook, Word, Adobe as well as good knowledge of MYOB
- Data management
- Cash handling, balancing and administrative activities
- POS inventory system operation
- Excellent verbal and written communication skills
- Merchandise Receiving and Handling
- Have a very good knowledge of basic maths, statistics, economics and finance
- Experience working with the KPIs and targets
Additional Information
INDIAN STATISTICAL INSTITUTE: Worked as: Research Assistant.
CONSUMERS INDIA: Worked in We for change internship program.
THE INDIAN ECONOMIST :Worked as: Marketing Analyst.
EXTRA CURRICULAR: Participated in financial education programme in SEBI. Participated in paper presentation held at National Young Economists Conclave.
REFERENCE: Available on demand
Timeline
Retail Sales Assistant
SHAVERSHOP
12.2022 - Current
Customer Service Representative
Mayne Rugs And Flooring
05.2022 - 12.2022
Assistant Store Manager
Vero Moda & ONLY
04.2020 - 03.2022
Operational Manager
Madan Enterprises
04.2018 - 02.2020
Bachelor of Arts Economics Honours - Economics
University of Delhi
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