Summary
Overview
Work History
Education
Skills
Skillsexperienceattributes
Timeline
Generic

Arjun Pandeya

Summary

Collections Officer with expertise in collections of debts in Consumer, Commercial and Assets financing and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

14
14
years of professional experience

Work History

Admin and Finance Consultant

SKC Management Australia
02.2024 - Current
  • Responsible for the overall administration and finance function of the business, including daily staff roster, invoicing clients, follow-up for payments, and correspondence with clients.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Streamlined budgeting processes for improved efficiency and accuracy in financial forecasting.
  • Produced monthly, quarterly and annual analysis, statistics and metrics.
  • Adhered to identification guidelines, regulations, and compliance.
  • Delivered accurate and timely financial reports to senior management, facilitating informed decision-making processes.
  • Improved cash flow management through the implementation of effective accounts receivable strategies.
  • Maintained accuracy in calculating figures and amounts.
  • Negotiated favourable contract terms with vendors, resulting in cost savings without compromising quality or service levels.
  • Assisted clients with budgeting and cash flow management.

Collection & Recovery Officer

DLL Financial Solution
04.2022 - 01.2024
  • Managed a portfolio of accounts, negotiated payment arrangements, handled overdue accounts, and liaised with customers and internal teams to resolve queries.
  • Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
  • Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
  • Utilized advanced analytical skills to identify patterns among delinquent accounts, enabling targeted interventions for maximum impact on revenue recovery efforts.
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
  • Administered and tracked client service payments.
  • Monitored progress towards service plan goals.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Reviewed accounts and provided recommendations regarding repossession actions.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
  • Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
  • Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
  • Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
  • Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
  • Acted as a liaison between clients and other departments within the company, ensuring seamless communication and facilitating prompt resolution of any disputes.
  • Reduced account delinquency rates by promptly addressing early-stage delinquencies through proactive outreach efforts.
  • Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.

Account Manager

AMPAC Debt Recovery
10.2019 - 03.2022
  • Handled a portfolio of accounts, negotiated payments, maintained customer files, and reported monthly to clients on outstanding debts.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favourable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Boosted client retention by developing and implementing comprehensive account management strategy.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Resolution Specialist

Baycorp Australia Pty. Ltd.
06.2010 - 08.2019
  • Worked on predictive dialler to contact customers for overdue accounts, negotiated payment arrangements, and maintained customer files.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
  • Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
  • Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
  • Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
  • Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset.
  • Streamlined communication channels with customers, ensuring clarity and efficiency in resolution updates.
  • Improved team morale with regular training sessions on conflict resolution.
  • Reduced resolution times for complaints, implementing advanced negotiation techniques.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.

Education

Certificate IV in Financial Services - Finance

The Australian College of Commerce And Management
Sydney, NSW
09.2011

BBA - Finance

Tribhuvan University
Kathmandu
02.1992

Skills

  • Credit analysis
  • Debt Negotiation
  • Financial Counselings
  • Bankruptcy knowledge
  • Skip Tracing
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork
  • Client Needs Assessments
  • Task Prioritization
  • Decision-Making

Skillsexperienceattributes

My effective communication skills are highlighted by my ability to deal with staff and customers from various fields of life to negotiate payment and customer service. The role of Collection and Recovery officer requires quick learning, self-motivation, hard work, strong numerical skills and a high level of personal integrity. I have successfully demonstrated these skills and abilities in my previous roles.

Timeline

Admin and Finance Consultant

SKC Management Australia
02.2024 - Current

Collection & Recovery Officer

DLL Financial Solution
04.2022 - 01.2024

Account Manager

AMPAC Debt Recovery
10.2019 - 03.2022

Resolution Specialist

Baycorp Australia Pty. Ltd.
06.2010 - 08.2019

BBA - Finance

Tribhuvan University

Certificate IV in Financial Services - Finance

The Australian College of Commerce And Management

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Arjun Pandeya