Dynamic Sales Lead with proven strengths in customer service, team collaboration, and process improvement. Achievements include enhanced workflow efficiency and effective problem-solving in high-pressure retail environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Sales Lead Keyholder
Officeworks
Hornsby, NSW
10.2023 - Current
Trained and onboarded new team members for operational tasks to enhance team readiness.
Coordinated daily schedules to optimize staff coverage and maximize productivity.
Implemented process improvements to enhance workflow efficiency within the team.
Assisted customers with product selection and provided knowledgeable recommendations.
Maintained store organization and ensured merchandise was well-displayed.
Operated cash register and processed transactions efficiently.
Resolved customer inquiries and handled complaints to maintain high customer satisfaction.
Sales Team Member
Coles
Turramurra, NSW
06.2023 - 10.2023
Guided customers in product selection and addressed inquiries to enhance their shopping experience.
Designed and arranged merchandise displays to attract customer attention and improve store layout.
Operated cash register and processed customer transactions efficiently.
Stocked shelves and maintained inventory levels throughout the store.
Collaborated with team members to ensure smooth daily operations.
Delivered exceptional customer service to foster a welcoming environment and encourage repeat business.
Back of House Team Member
Betty's Burgers
Hornsby, NSW
03.2023 - 06.2023
Prepared ingredients for menu items to ensure consistency and quality in every dish served.
Maintained cleanliness of kitchen equipment and workstations to promote a safe and efficient work environment.
Assisted in cooking and assembling burgers to deliver high-quality meals that met customer expectations.
Operated kitchen equipment, including grills, fryers, and food processors safely.
Followed health and safety regulations to maintain a safe working environment.
Communicated effectively with front-of-house staff to manage customer orders smoothly.
Food Service Team Member
KFC
Pennant Hills, NSW
06.2022 - 03.2023
Assisted customers with order placement and payment processing to enhance service speed.
Prepared food items according to KFC recipes and standards.
Maintained cleanliness of dining area and food preparation zones.
Collaborated with team members to streamline service delivery during peak hours.
Operated kitchen equipment safely while following health guidelines.
Responded to customer inquiries and resolved issues promptly.
Communicated with team members to coordinate operations and maintain workflow efficiency.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
University of Sydney
Sydney, NSW
11-2028
High School Diploma -
St Ives High School
St Ives, NSW
11-2024
Skills
Customer service
Project management
Team collaboration
Task delegation
Store operations
Equipment maintenance
First Aid Certified
Safety enforcement
Problem solving
Mechanical design
CAD software
Alarm systems
Languages
Hindi
Native/ Bilingual
English
Native/ Bilingual
Certification
Australian Red Cross First Aid - HLTAID011
Timeline
Sales Lead Keyholder
Officeworks
10.2023 - Current
Sales Team Member
Coles
06.2023 - 10.2023
Back of House Team Member
Betty's Burgers
03.2023 - 06.2023
Food Service Team Member
KFC
06.2022 - 03.2023
Bachelor of Mechanical Engineering - Mechanical Engineering