Summary
Overview
Work History
Education
Skills
Certification
Achievements
Timeline
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Arjun Suryakumar

Melbourne,Vic

Summary

Quality-driven Senior Program Test Manager with expertise in managing greenfield environments, team leadership, excellent problem-solving skills, and an analytical thinker, with an organized and resourceful approach.d in test management, with a history of leading large-scale projects to successful completion. Proven ability in developing and implementing effective testing strategies, managing teams to ensure quality control, and driving process improvements. Skilled at coordinating cross-functional teams, demonstrating strong analytical abilities and problem-solving skills. Past work showcases influence on improved efficiency and reduced errors within project scope.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Test Manager

Unisuper
Melbourne, Victoria
06.2023 - Current
  • Developed test plans, strategies, and schedules for a major insurance transition project and external financial advisor project.
  • Have 10+ years of experience in managing testing for greenfield projects.
  • They have been instrumental in providing accurate estimates for greenfield projects, based on the complexity of the scope.
  • I have been instrumental in assessing the testing scope for System, SIT, UAT, Performance, and Penetration testing phases of projects.
  • Conducted user acceptance tests by working closely with end users to validate functionality as per their expectations.
  • Provided technical guidance and support to junior team members on all aspects of manual and automated testing activities.
  • Monitored the progress of each sprint and provided regular updates to key stakeholders.
  • Coordinated with developers, testers, project managers, and other stakeholders throughout the entire software testing life cycle.
  • Organized team-building events aimed at improving morale among staff members.
  • Created detailed reports on test results to present to senior management.

Environment Lead & Senior Test Manager

Energy Australia
Melbourne, Vic
01.2021 - 05.2023
  • Preparation of Test Strategy for Cloud data program
  • Managed different test phases like Application Test, SIT, UAT and BVT.
  • Prepare Daily, Weekly and Executive Summary report on the status of the Program.
  • Managed risks and provide mitigation approaches.
  • Ensured data integrity is met and in compliance with the company standards.
  • Managed a team of 15+ memeber and was responsbile for all test deliverables.
  • Meet timeline and operate well within the stipulated budget.
  • Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
  • Wrote technical reports on test and analysis results and presented findings to stakeholders.
  • Managed resource allocation and networked to manage planning and operations in testing cycle.
  • Coordinated activities with suppliers, contractors or other departments.
  • Prepared estimates and budgets.

PROGRAM TEST MANAGER

COGNIZANT TECHNOLOGY SERVICES PVT LTD
01.2016 - 12.2020
  • Telstra: Telstra is one of the top providers of Telecom to Australia and the services range from Telecoms,Broadbands,Prepraid & Postpaid services
  • As Program test manager was responsible for entire lift and shift program of CRM solution from On premise solution to Cloud network
  • Managed Application testing,SIT,UAT, Performance testing,Security testing and Production testing
  • Siebel Tech Resilience was a program valued at 40+ million with infra shift involving creation of various test environments and Production environments
  • Managed the program within the allocated budget and headed the program consisting of a 50 member test team
  • Was responsible for creation of Test Strategy,Test plans,Budgeting, team management, Test schedule, Risk and Mitigation strategy and reporting to Senior executives
  • Also was assigned as the Engagement Lead who was responsible for managing 40 + PTM’s ensuring all deliveries are met and monitor day to day activities of all test managers working on 90 + programs.

TEST MANAGER

ACCENTURE SERVICES PVT LTD
10.2010 - 12.2015
  • Responsible for the test management of Telstra and BT telecommunications
  • British Telecommunication: British telecom is the provider of wide Communications solutions in the UK with a global reach business market under the name of BT Group with 18,000,000 customers
  • With operations in more than 170 Countries it’s one of the biggest telecommunications services in the world.BT Retail division it’s one of the world’s leading suppliers of telephone, television and broadband Services and form the BSS system
  • Managed a team of 70 + resources which included (Voice, Television and Concumer.com)
  • BT project was run on Agile model, where in deliveries were segregated as Iterations for every release
  • As the Test manager I was responsible for preparation of Test strategy, Estimates, Budgeting Capacity planning, Test metrics
  • Implement UAT and Regression Testing
  • Preparation and Review of Requirements Traceability Matrix
  • Establish the Defect process, SLA’s and processes
  • Preparation of various test metrics, test summary and review of the test plan
  • Work Allocation to the team
  • Obtain customer acceptance on the deliverables
  • TELSTRA: Telstra is the biggest Telecommunication Giant of Australia
  • The project involves functional testing of the newly Introduced functionalities in BSS system CRM & TCM (System Testing, SIT and UAT testing)
  • After years of TNM (time and Material Model) which is the relative Waterfall model, we implemented the first Agile Model
  • Managed a team of 40 + resources which included (System testing, UAT and SIT testing)
  • Implemented the Agile methodology for the first time and laid the Agile process and framework which included, Release planning, Sprint Planning, Sprint Execution and finally implementation and production
  • Effort and resource planning were maintained in excel sheets which caused frequent errors, crashes and redundancy issues, to mitigate this i created the framework for two new tools Effort tracker and Resource planning tool
  • Define objectives, review and assess team’s performance
  • Preparation of Test strategy, budget and capacity planning
  • Created a master test plan with matching governance dashboard
  • Automated the test metrics and daily reports so avoid inaccuracies and errors.

Systems Test Engineer

THINKSOFT GLOBAL SERVICES
MONEY
09.2005 - 09.2010
  • Performed User Acceptance testing (UAT)/SIT for collections module
  • This was a Web testing and involved the collection functions
  • Testing happened in Dubai with a team of 10 resource and below were the roles and responsibilities
  • Provided technical expertise to the new UAT testers
  • Planned and Executed the SIT testware
  • Executed and logged defects with appropriate severity and priority
  • Provide project status and performance feedback of the new UAT testers to the client
  • Performed online web testing
  • KVB FLEXCUBE RETAIL: Flexcube is a comprehensive, integrated-yet modular, customizable solution suite which caters to the needs of financial institutions
  • Was involved in UAT/SIT testing of Current /Savings account modules and below were the responsibilities
  • Understanding the Business requirements
  • Prepare test scenarios and test cases
  • Linking of the test cases to the traceability matrix
  • Execute the test plan and log defects with appropriate severity
  • Prepare User training material.

Senior Test Engineer

PHOEBUS SOFTWARE LTD UK
  • Responsible for the Test planning, Execution, Defect Mgmt., test Summary report and metrics preparation for LLOYDS TSB, PHOEBUS UK, GE-MONEY DXB and KVB LLYODS TSB UK: Lloyds Tax saving Bank of UK wanted to Convert their cards system from Experian to ViSION PLUS 8.25, played the role of Defect Coordinator, HPQC was the defect tool used and below were my responsibilities
  • Defect Logging and updates in HPMQC
  • Schedule and chair defect meetings between Test, Development and Business
  • Act as the final Authority in deciding the Severity, priority and ETA’s
  • Educate Testers on Vision plus functionalities
  • Set defect retest and fix timelines in coordination with the testing and development teams
  • Prepare the Defect metrics and daily status reports
  • Performed SIT Testing for TMB, NMB and WHITE LABEL in United Kingdom and below were the responsibilities:
  • Preparation of Test Scope, approach and test plan
  • Defect logging and reporting of functional gaps to the client
  • Perform regression testing of Annual Statements and preparation of test summary report
  • Execution of the planned test cases
  • Performed web testing
  • Prepared the User training document and educated the new testers in understanding the core functions

Education

MSC - Software Engineering

VMKV Enginering College
India
01.2000

Skills

  • Agile testing
  • Highly experienced in green fields environmental testing
  • UAT testing
  • Defect Management
  • OSS/BSS systems
  • Test methodology
  • Test Strategy
  • Functional testing
  • Regression testing
  • Systems testing and Systems Integrated Testing (SIT)
  • Performance & Penetration testing
  • Capacity Planning
  • Energy
  • Insurance
  • Telecommunications
  • Credit Cards
  • Business verification testing (BVT)

Certification

  • MCSE ( Microsoft Certified Systems Engineer)

Achievements

 

  • Implemented Agile Methodology and have managed 70 + resources ensuring test deliverables are of the highest quality with defect density less than 0.40 %.
  • Implementation of Agile Methodology increased revenue by 30 %.
  • Managed 70 + resource team and ensured defect density is less than 0.30 %
  • Framed accurate Test strategy and Test plan there by reducing cost to the minimum and avoiding any reworks.
  • Have actively played role of a Defect manager ensuring even legacy defects are identified.
  • Have automated Daily status and Test Summary reports there by avoiding any manual errors and maintain accuracy.
  • Understand and effectively manage the human issues associated with test-project management and implement necessary changes
  • Created a master test plan with matching governance dashboard which exceeded the business objectives.
  • Identified and managed critical success factors with management commitment at CEO/Board level
  • Provided the framework for creation of effort tracker and Resource planning tool which minimized errors and redundancy issues during effort tracking and resource planning
  • Effectively managed the human issues associated with test-project management and implemented necessary changes
  • Received the Accenture Gold Award for Quality and Delivery

Timeline

Project Test Manager

Unisuper
06.2023 - Current

Environment Lead & Senior Test Manager

Energy Australia
01.2021 - 05.2023

PROGRAM TEST MANAGER

COGNIZANT TECHNOLOGY SERVICES PVT LTD
01.2016 - 12.2020

TEST MANAGER

ACCENTURE SERVICES PVT LTD
10.2010 - 12.2015

Systems Test Engineer

THINKSOFT GLOBAL SERVICES
09.2005 - 09.2010

Senior Test Engineer

PHOEBUS SOFTWARE LTD UK

MSC - Software Engineering

VMKV Enginering College

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Arjun Suryakumar