ARJUN TRIVEDI
Darwin,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Center - Team Leader
B&A Dispatch Services Pvt Ltd
04.2022 - Current
- Monitoring call quality and providing individual constructive feedback to enhance performance and address areas in need of improvement
- Oversee employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Increasing efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
- Training team members on performance metrics and consumer behaviour identification
- Developing process controls and metrics for daily management of the call center
- Maintaining call centre equipment in good working order to maximize productivity
- Collecting and analyzing call centre statistics, sales rates, costs and customer service metrics
Web Designer
Ambesoft Technologies
03.2015 - 07.2019
- Collaborated with internal (Marketing, Technical and Customer Experience Teams) and external (Clients and their branding teams) stakeholders to determine objectives and constraints of the design brief and negotiated design solutions with them
- Undertook research and analysed functional communication requirements
- Produced high-quality design solutions through illustrations, wireframes, visual and graphic designs, flow diagrams, storyboards, layouts, site maps, and prototypes to communicate design concepts
- Formulated design concepts for the project to be communicated
- Selected and recommended functional and aesthetic materials and media for publication and delivery purposes
- Planed, designed, developed and prepared information for websites with special emphasis on the look, layout, user interface, ease of navigation and location of information using text, typography, pictures, animation, graphics, sound, fonts, colours, layout, software and databases to deliver information tailored to meet the client’s requirements and purpose
- Carried out design and website production in the identified media or platform as per client and project requirements
- Detailed and documented the approved projected design for production
- Archived website design and UI/UX project information for future client use
- Tested design solutions to acceptable standards prior to handing over for
Customer Service Officer - ICT
Ambesoft Technologies
05.2012 - 02.2015
- Handled calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant services information
- Collected source data such as customer names, addresses, phone numbers, for over 200 customers and stored it securely
- Assisted and guided in the planning and designing of the computer infrastructure, as well as identified and resolved technical problems and issues
- Resolved concerns with products or services to help with retention and drive sales
- Offered basic technical support for clients on wide range of company's services
- Provided primary customer support to all internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Submitted reports to management outlining calls made, queries received and issues resolved
- Settled any customer disputes in a professional and pleasant manner
Education
Master of Business Administration -
Charles Darwin University
Darwin, NT2021
Bachelor of Computer Applications -
Gujarat University
Ahmedabad2012
Skills
- Staff Training
- Managing Operations
- Quality Assurance
- Call Center Software
- Client Satisfaction
- Team Management
- Call Monitoring
- Customer service focus
- HTML & CSS
- JavaScript
- Website Design
- Website Maintenance
Additional Information
- References - Available on Request
Timeline
Call Center - Team Leader
B&A Dispatch Services Pvt Ltd
04.2022 - Current
Web Designer
Ambesoft Technologies
03.2015 - 07.2019
Customer Service Officer - ICT
Ambesoft Technologies
05.2012 - 02.2015
Master of Business Administration -
Charles Darwin University
Bachelor of Computer Applications -
Gujarat University
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