Summary
Overview
Work History
Education
Skills
Licences
References
Timeline
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Arkid Shirokaj

8 Dainton St, Shepparton

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Pilot Instructor

Benella Aero Club
03.2025 - Current
  • Operated various aircraft types, ensuring adherence to safety regulations and operational procedures.
  • Conducted pre-flight inspections to verify aircraft functionality and safety compliance.
  • Coordinated with air traffic control for timely takeoffs, landings, and in-flight navigation.
  • Led post-flight debriefs to analyse performance, identify issues, and develop corrective actions.
  • Maintained accurate flight logs for recordkeeping purposes and regulatory compliance.
  • Trained and mentored junior pilots on standard operating procedures and emergency protocols.

Gamblers Help Community Engagment Worker

Primary Care Connect
03.2023 - Current
  • Stakeholder engagement & relationship building.
  • Community outreach & public speaking.
  • Self-motivated, with a strong sense of personal responsibility.
  • Promoting gambling harm awareness in diverse communities.
  • Building partnerships with local service providers, councils, and health agencies.
  • Using trauma-informed and culturally safe approaches.
  • Planning and delivering community education programs & events.
  • Co-designing activities with at-risk populations (e.g. CALD, First Nations, Youth).
  • Strong interpersonal and intercultural communication.
  • Report writing and planning.
  • Collecting and reporting engagement data.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed engaging workshop content, incorporating innovative teaching techniques to maximise learning outcomes.

Duty Manager

Sherbourne Terrace
10.2018 - 03.2023
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Recorded daily opening and closing reports to reconcile sales.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
  • Assigned training courses and oversaw performance monitoring to guide employees through career development.
  • Organised and delegated cache of daily tasks to achieve consistent gaming operations.
  • Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.

Floor Staff Member

Optus
03.2019 - 08.2019
  • Organised racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Education

Associate Degree in Aviation - Professional Pilots

RMIT University
Melbourne, VIC
03.2022

Bachelor of Applied Science - Aviation

RMIT University
Melbourne, VIC
12.2021

Skills

  • Service Management
  • Verbal and Written Communication
  • KPI Monitoring
  • Safe Work Practices
  • Quality Assurance
  • Reporting and Presentation
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Critical Thinking
  • Problem-solving

Licences

Commercial Pilots License - Airplane

Drivers License

Gaming License

TAB Basics and Compliance 

Responsible Service of Alcohol (RSA)

Working With Children's Check

First Aid Certificate

Professional Supervision Training - Delivered by Michelle Bihary 


References

Broni Paine - Primary Care Connect - 0447 198 432

Nathan Zurcas - Sherbourne Terrace Owner/ Manager - 0407 210 407

Angelo Tsatsanis - Optus Manager -  0409 883 700
Steven Damianopoulos - Benella Aero Club Chief Pilot - 0458 000 858

Timeline

Pilot Instructor

Benella Aero Club
03.2025 - Current

Gamblers Help Community Engagment Worker

Primary Care Connect
03.2023 - Current

Floor Staff Member

Optus
03.2019 - 08.2019

Duty Manager

Sherbourne Terrace
10.2018 - 03.2023

Associate Degree in Aviation - Professional Pilots

RMIT University

Bachelor of Applied Science - Aviation

RMIT University

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Arkid Shirokaj