ARLE ESCAMIS
TAGUIG CITY,NEW LOWER BICUTAN
Summary
Proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in multitaksing. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Self-motivated individual with the passion and drive to take ownership of new tasks and go beyond boundaries to perform and accomplish tasks. Active listener and exceptional communicator willing to understand conflicts and provide a positive resolution. Noted for taking on challenging tasks in a new environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allsectech
06.2021 - 08.2022
- Taking inbound call and assisting customer's credit card.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with their credit card payments.
- Answering customers inquiries about their payments and credit card application.
Sales Representaive
Allsectech
08.2022 - 11.2022
- Increased sales revenue by identifying and targeting high-potential customer,
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained sales materials and current services knowledge and emphasize the features of products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
Customer Service Representative
Diversify
01.2023 - 03.2024
- Placing orders and communicating logistical details to customers
- Answering emails bu using outlook email from the clients about their queries by responding solutions to the client.
- Answering phone calls ( inbound & outbound calls ) and provide solutions to their questions.
- Entered data into the system with speed and accuracy & attention to detailed.
- Built customer loyalty by placing follow-up calls fro customer who reported service issues.
- Provided accurate and appropriate in response to customer inquiries by using Livechat.
- Getting information of the driver applicant and endorsed to our human resources department.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
Education
Bachelor of Science - BA Human Resources Development Management
08.2023
High School Diploma -
04.2019
Skills
- Attentiveness
- Interpersonal skills
- Communication skills
- Time management skills
- Adaptability & Flexibility skills
- Multi-tasking
- Active Listening
- Team Player
- Decision-making skills
- Empathic skills
- Strong Ethics
- Detailed-Oriented
Certification
- CHRA -Certified Human Resource Associate (Examination conducted on December 16, 2023 )
Timeline
Customer Service Representative - Diversify
01.2023 - 03.2024
Sales Representaive - Allsectech
08.2022 - 11.2022
Customer Service Representative - Allsectech
06.2021 - 08.2022
TAGUIG CITY UNIVERSITY - Bachelor of Science, BA Human Resources Development Management
SIGNAL VILLAGE NATIONAL HIGH SCHOOL - High School Diploma,
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