Summary
Overview
Work History
Education
Skills
References
Professional Development
Timeline
Generic

Arlene G. Ebaya

Conder,Australia

Summary

With a successful completion of studies in Advanced Diploma of Hospitality and International Hotel Management at Canberra Institute of Technology, comprehensive training and hands-on experience across various departments within the hotel sector have been gained. This includes front office operations, housekeeping, food and beverage services, as well as events and banquets management. A dedicated and diligent employee with a proven track record of delivering exceptional customer service.

Overview

11
11
years of professional experience

Work History

BOH Retail Supervisor

Ralph Lauren
06.2022 - Current
  • Supervise and coordinate the activity of the BOH staff.
  • Manage inventory levels,including receiving,stocking, and organising products.
  • Train and develop team members on best practices for stock management and customer service.
  • Monitor and report on back of house performance metrics.
  • Train and develop team members on best practices for stock management and customer service.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.

Concierge and Hospitality

KPMG CANBERRA
03.2021 - Current
  • Greet clients/visitors and accompany them to their appropriate boardrooms
  • Coordinate in reception and meeting room reservation
  • Coordinate with external caterers when coming on sight and assisting with setting up
  • Assisting and manage both receivable and payable invoices
  • E-mail correspondence, data entry and logging in visitors
  • Provide waitering services to the client floor as required for food and beverage needs

Sales Assistant

News@CBR
02.2020 - Current
  • Trusted with the opening of the store in the morning
  • Checking and removing out-of-date newspapers/magazines from shelves
  • Trusted with the handling of cash
  • Experienced in the stocking shelves
  • Displayed exceptional people skills in conducting purchases over counter
  • Trusted with securing of the store at the end of the day

Food & Beverage Team Leader

Vibe Hotel Canberra Airport
05.2018 - 11.2020
  • Supervise, support, schedule, assign daily works, inform and train team member in all restaurant activities and operations
  • Manage and monitor product quality and service and satisfaction trends
  • Support and assist team member in handling guest inquiries and request and in resolving guest complaints
  • Ensure compliance with health safety, sanitation and alcohol awareness standards

Restaurant Supervisor

Red Rock Bistro, Vikings Lanyon Club
03.2017 - 04.2018
  • Resolved guest concerns and complaints in order to maintain positive atmosphere
  • Operating till and processed cash and credit card transaction
  • Answered in-coming calls to book reservations
  • Hired, trained and supervised food and beverage service staff
  • Manage and staff rostering
  • Set up and tears down meeting and banquet room as prescribed on the function sheets

Food and Beverage Attendant

Park Hyatt Hotel Canberra
01.2016 - 04.2017
  • Maintain hygiene and safety in the dining and catering areas to industry standard
  • Build and sustain internal and external relationship with key customers and guest
  • Cross exposure in all F/B outlets (Promenade, Tea Lounge, Ambassador Lounge & banquets)
  • Able to work a flexible roster including evening and weekend work where necessary

Room Attendant

Crowne Plaza Canberra
12.2013 - 08.2015
  • Keeping guest rooms clean
  • Providing clean linen and bedding
  • Vacuuming and removing rubbish
  • Replenish amenities according to the operational standard

Food and Beverage Attendant

Morks Restaurant
09.2013 - 10.2014
  • Provide information about daily specials to customers
  • Responsible for preparing restaurant for next shift
  • Responsible for helping in washing dishes
  • Responsible for cleaning wait station including wiping counters and cleaning coffee machine

Education

Advanced Diploma of International Hotel and Resort Management -

Canberra Institute of Technology
12.2016

Advanced Diploma of Hospitality -

Canberra Institute of Technology
07.2015

Skills

  • Task delegation
  • Store organization
  • Inventory control
  • Staff training and development
  • Merchandise inspection
  • Cash handling and reconciliation
  • Replenishment coordination
  • Drawer preparation
  • Customer service management

References

References available upon request

Professional Development

  • Provide Responsible Service of Alcohol, Access All Areas Training, 10/01/20
  • Use Hygienic Practices For Food Safety, Access Recognised Training, 11/01/20
  • Fire Safety Training, Vibe Hotel Canberra Airport, 08/01/19
  • Cross Training Program in Logistic- Store person department, Vikings Lanyon Club, 10/01/17
  • Awardee Certificate for Providing Excellent Customer Service, Park- Hyatt Canberra Hotel, 01/01/16
  • Workplace Health and Safety Certificate Awareness, 01/01/16

Timeline

BOH Retail Supervisor

Ralph Lauren
06.2022 - Current

Concierge and Hospitality

KPMG CANBERRA
03.2021 - Current

Sales Assistant

News@CBR
02.2020 - Current

Food & Beverage Team Leader

Vibe Hotel Canberra Airport
05.2018 - 11.2020

Restaurant Supervisor

Red Rock Bistro, Vikings Lanyon Club
03.2017 - 04.2018

Food and Beverage Attendant

Park Hyatt Hotel Canberra
01.2016 - 04.2017

Room Attendant

Crowne Plaza Canberra
12.2013 - 08.2015

Food and Beverage Attendant

Morks Restaurant
09.2013 - 10.2014

Advanced Diploma of Hospitality -

Canberra Institute of Technology

Advanced Diploma of International Hotel and Resort Management -

Canberra Institute of Technology

Similar Profiles

CREATE PROFILE
Arlene G. Ebaya