Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Arlene Gregorio

Rivervale,Australia

Summary

Customer service professional with extensive experience at Menzies Skystar Airport Services, specializing in conflict resolution and customer relationship management. Demonstrated success in training development and efficient baggage handling, leading to improved passenger satisfaction and operational efficiency. Skilled in documentation and reporting, ensuring high attention to detail in all processes.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Menzies Skystar Airport Services
Perth, Western Australia
01.2024 - Current
  • Coordinated baggage handling processes to ensure timely delivery to passengers.
  • Managed check-in procedures and maintained organized passenger flow at counters.
  • Assisted passengers with inquiries and provided accurate flight information.
  • Resolved customer complaints efficiently and professionally to enhance satisfaction.
  • Trained new staff on customer service protocols and operational procedures.
  • Provided customer service in a courteous and professional manner.
  • Resolved customer issues in an efficient and timely manner.

Assistant Property Manager

HouseSmart Real Estate Pty Ltd
Belmont, Western Australia
12.2021 - 12.2023
  • Assisted in managing tenant communications and addressing maintenance requests promptly.
  • Maintained accurate records of property finances and prepared monthly reports for management.
  • Facilitated rent collection processes, ensuring timely communication with tenants regarding payments.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Coordinated property inspections and ensured compliance with safety regulations effectively.

Customer Service Officer

Menzies Aviation, Perth Airport
Perth, Western Australia
11.2017 - 12.2021
  • Collaborated with team members to address high-volume service demands effectively.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Processed payments and updated balances and customer totals.
  • Implemented best practices regarding customer service standards across all channels.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.

Team Member

Coles Distribution Centre, Perth
Perth, Western Australia
07.2012 - 07.2018
  • Collaborated with team members to ensure efficient order picking and packing.
  • Followed safety protocols to minimize hazards in the workplace.
  • Cleared work areas to maintain a clean and organized environment.
  • Rotated through series of different stations based on team needs.
  • Monitored expiration dates on food items for freshness assurance.

Picking and Packing Staff

Corporate Express now known as Winc, Kewdale
Kewdale, Western Australia
03.2010 - 01.2012
  • Complete and process workplace documentation.
  • Verified the content of boxes and pallets with packing slips.
  • Assisted customers with product inquiries and order placements.
  • Processed incoming shipments and prepared items for distribution.
  • Communicated effectively with suppliers to resolve order issues promptly.
  • Processed payments, issued receipts and provided change.

Education

Certificate III - Warehousing Operations

Flexible Training Solutions
Osborne Park, Australia
11.2013

Bachelor of Arts - Mass Communication Major in Broadcasting

Centro Escolar University
Manila, Phillipines
03.2002

Skills

  • Conflict resolution
  • Customer service
  • Communication skills
  • Customer relationship management
  • Attention to detail
  • Training development
  • Baggage handling
  • Documentation and reporting
  • Customer focus
  • Decision-making
  • Payment processing

Languages

English, Tagalog/Filipino

References

Available upon request

Timeline

Customer Service Officer

Menzies Skystar Airport Services
01.2024 - Current

Assistant Property Manager

HouseSmart Real Estate Pty Ltd
12.2021 - 12.2023

Customer Service Officer

Menzies Aviation, Perth Airport
11.2017 - 12.2021

Team Member

Coles Distribution Centre, Perth
07.2012 - 07.2018

Picking and Packing Staff

Corporate Express now known as Winc, Kewdale
03.2010 - 01.2012

Certificate III - Warehousing Operations

Flexible Training Solutions

Bachelor of Arts - Mass Communication Major in Broadcasting

Centro Escolar University

Similar Profiles

CREATE PROFILE
Arlene Gregorio