Arlene McRoy
PERTH,WA
Summary
Dynamic Service Maintenance Technician with proven expertise at BHP NKW, excelling in forklift operation and safety compliance. Recognized for exceptional problem-solving skills and attention to detail, I effectively resolved breakdowns and improved operational efficiency, ensuring a safe and organized work environment while mentoring junior technicians.
Overview
14
14
years of professional experience
Work History
Service Maintenance Technician
BHP NKW
Mount Keith , Perth
09.2021 - 09.2025
- Performed preventive maintenance on BHP NKW service equipment and facilities.
- Inspected machinery, identified faults, and completed routine repairs across site systems.
- Responded to maintenance requests and resolved breakdowns within BHP NKW operations.
- Followed safety procedures during electrical, mechanical, and hydraulic maintenance tasks.
- Coordinated with operations teams to prioritize urgent service maintenance work.
- Guided junior technicians on safe repair methods and site maintenance standards.
- Disassembled defective units for the replacement or repair of parts.
- Responded quickly to emergency calls from customers regarding system failures.
- Installed new machines and equipment according to manufacturer's specifications.
- Conducted preventive maintenance on various types of machines by lubricating parts and changing filters.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Operated pallet jacks and other warehouse equipment during loading tasks.
- Received incoming inventory and verified product counts against packing slips.
- Picked, packed, and labeled merchandise for daily outbound shipments.
- Utilized RF scanners for order picking activities within the warehouse environment.
- Loaded delivery vehicles with products for distribution to customers.
- Operated forklift equipment to move pallets across warehouse staging areas.
- Coordinated with warehouse team members to support daily distribution operations.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Operated loader equipment for employer material handling and stockpile movement.
- Followed employer safety procedures while working near heavy machinery.
- Communicated effectively with supervisors regarding job tasks, machine operation status, maintenance needs.
- Performed daily pre-shift inspection on machines to ensure proper working order prior to beginning operations.
- Loaded and unloaded items to and from trucks.
- Maintained machines by refueling, lubricating and completing minor repairs.
STORES & WAREHOUSING
BHP KWINANA
Kwinana, Perth
02.2012 - 11.2016
- Performed preventive maintenance on BHP NKW service equipment and facilities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Inspected machinery, identified faults, and completed routine repairs across site systems.
- Responded to maintenance requests and resolved breakdowns within BHP NKW
- Used 20-ton container forklift for efficient stacking of materials in storage yard.
- Followed safety procedures during electrical, mechanical, and hydraulic maintenance tasks.
- Loading of nickel into Container shipments
Education
Macarthur Girls High School
Parramatta , NSWSkills
- Machine lubrication
- Hydraulic systems
- Field maintenance
- Forklift operation
- Loader operation
- Power tool operation
- Safety compliance
- Warehouse safety
- Inventory handling
- RF scanning
- Shipment loading
- Warehouse organization
- Problem solving
- Attention to detail
- Hazardous materials handling
References
References available upon request.
Timeline
Service Maintenance Technician
BHP NKW
09.2021 - 09.2025
STORES & WAREHOUSING
BHP KWINANA
02.2012 - 11.2016
Macarthur Girls High School